Did you get the latest driver from here? Phaser 6360 Drivers and Downloads
Quote: Originally Posted by jand
could it be that he needs sufficient inkt before it is able to continue printing?
i had phasers that wouldn't print because of that issue "low inkt"
uninstall the drivers via hardware settings and shutdown then reboot.
take the original printer drivers for Windows 7-64bit to start with.
Quote: Originally Posted by wilywombat
Another possibility is that Op has not selected the Phaser to be their default printer.
Hi and thanks to all who have so far posted.
I have the correct driver installed, and have confirmed this with support from Xerox (in fact the problem exists with any printer not directly connected to my laptop, regardless of manufacturer). The issue of insufficient ink is not the problem, from another non windows 7 terminal it prints no problems. I have tried using the phaser as my default and not as the default printer, then selecting it from the drop down list.
The Support person from Xerox made the comment that it might be that my antivirus program (McAfee, factory installed from Dell) might be interfering with the printing. His suggestion was to uninstall McAfee and then install the printer, then reinstall the AV program. I do not have the install disc for this, though, and simply turning off the firewall on my computer temporarily didn't fix things at all. New ideas?