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Windows 7: Acer wireless driver

26 Oct 2010   #1

Windows 7 Ultimate x64
 
 
Acer wireless driver

I just bought a new Acer laptop and scrubbed the hard drive and installed my own Windows 7 Ultimate 64bit software (original CD's). I can't get a wireless connection now. The system recognizes my router signal, but the driver I need for the PCI communications controller wasn't part of the list of drivers I downloaded from Acer.

Acer has been less than no help - basically saying their laptop doesn't support Windows 7 Ultimate (after hours on the phone and numerous e-mail exchanges), but they implied the problem is fixable. I know the controller is an Intel 3B64, but Intel's website indicates the controller has been modified and I need to go back to Acer - Acer just blows me off with the lame explanation that I need to order the recovery disk and use their factory installed software, and basically get over it.

I'm not an IT guru, but not an idiot either. I would think there's a driver that will solve the problem...the trick is just finding it. And I'm too stubborn to just be a victim to this kind of nonsense. Tried all of the standard things - none work. The device manager indicates the controller needs a driver. Is this a problem with a solution?

Also, I would have posted all my computer specs, but the Acer website is down...go figure.

Can anyone help?

My System SpecsSystem Spec
.

26 Oct 2010   #2

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Okay,
You can see the device from inside windows correct?
can you hardwire your machine and run windows updates?
Did you do a fresh install or an upgrade?
My System SpecsSystem Spec
26 Oct 2010   #3

Windows 7 Ultimate x64
 
 
Follow-up with details

Mc, Thanks for the reply

I completely re-formatted my hard drive and did a full install of Windows 7 Ultimate. The driver set I downloaded from Acer indicates it's supposed to support every version of Windows 7, but it isn't working. There are two drivers for wireless networking - an Atheros and a Broadcom driver - tried both and neither solves the problem.

Yes, I can hardwire my laptop to get internet access, and have done both a windows and driver update, no help.

Processor

  • Intel® Core™ i5-450M Processor
    (3MB Intel® Smart Cache, 2.4GHz)
    or
    Intel® Core™ i3-350M Mobile Processor
    (3MB Intel® Smart Cache, 2.26GHz)
Chipset
  • Mobile Intel® HM55 Express
Memory
  • Up to 4GB (2GB installed in each of two memory slots) DDR3 1066 SDRAM

    User upgradeable up to 8GB (one 4GB memory card in each slot)*

    *If upgrading after initial purchase, one or more of the memory cards provided with the system may have to be replaced with optional larger memory cards in order to achieve the maximum capacity.
Storage
  • Up to 500GB* SATA hard drive, 5400RPM

    Integrated variable-speed Super-Multi drive:
    -Read – 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL, 6X DVD-R DL, 6X DVD+R DL, 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM
    -Write – 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM

    5-in-1 card reader for optional MultiMediaCard™, Secure Digital card, Memory Stick®, Memory Stick PRO™ or xD-Picture Card™

    *When referring to storage capacity, GB stands for one billion bytes. Some utilities may indicate varying storage capacities. Total user-accessible capacity may vary depending on operating environments.
Video
  • Acer® CineCrystal 15.6" (1366 x 768) high-brightness (200 nit) TFT display

    16:9 aspect ratio

    Up to 16.7 million colors

    Integrated Intel® HD Graphics

    Acer® Video Conference with integrated Acer® Crystal Eye webcam

    MPEG-2 DVD, WMV9/VC-1 (Windows® Media Video 9, VC-1 standard), H.264/AVC decoding

    Microsoft® DirectX® 10.0 support

    VGA and HDMI™ (High-Definition Multimedia Interface™) with HDCP (high-bandwidth digital-content protection) support ports

    Support for simultaneous display on notebook LCD and external monitor
Audio
  • Integrated microphone

    Two integrated stereo speakers

    High-definition audio support

    Headphones/speaker/line-out and microphone ports

    Microsoft® DirectSound® compatibility
Interface Ports
  • DC-in
    RJ-45 LAN
    VGA
    Headphones/speaker/line-out
    Microphone
    HDMI™ (High-Definition Multimedia Interface™) with HDCP (high-bandwidth digital-content protection) support
    Three USB 2.0
Card Slot
  • 5-in-1 card reader for optional MultiMediaCard™, Secure Digital card, Memory Stick®, Memory Stick PRO™ or xD-Picture Card™
Communications
  • Acer® InviLink Nplify 802.11b/g/n wireless LAN, Acer® SignalUp technology for enhanced antenna efficiency, WI-FI CERTIFIED™

    Gigabit LAN, Wake-on-LAN ready

    Acer® Video Conference with integrated Acer® Crystal Eye webcam
Included Software
  • Acer® Assist
    Acer® Crystal Eye
    Acer® eRecovery Management
    Acer® Identity Card
    Acer® Registration
    Acer® Updater
    Adobe® Flash® Player
    Adobe® Acrobat® Reader
    CyberLink® PowerDVD™*
    eSobi™
    Google™ Toolbar
    McAfee® Internet Security Suite (trial version)
    Microsoft® Silverlight™
    Microsoft® Office (60-day trial)
    Microsoft® Works
    Norton™ Online Backup
    NTI Media Maker™*
    Skype™
    Windows Live™ Essentials

    *OEM, not full-featured, version.
User Interface
  • 103-key keyboard, inverted T cursor layout, independent standard numeric keypad, hotkey controls, international language support, 1.8mm minimum key travel

    11 function, four cursor, two Microsoft® Windows® keys

    Multi-gesture touchpad supporting two-finger scroll, pinch, rotate, flip

    Play/pause, stop, previous, next media keys printed on keyboard
Dimensions & Weight
  • 15.0" (381.0mm) W x 10.0" (253.0mm) D x 0.9" – 1.3” (25.0mm – 34.0mm) H

    5.7 lb. (2.6kg)

    Size and weight may vary depending on configuration
Power
  • 65-watt AC adapter

    Six-cell lithium ion battery: up to 4.0 hours life depending on configuration and usage
Compliance
  • ACPI (Advanced Configuration and Power Interface) 3.0
    Energy Star®
    Wi-Fi CERTIFIED™
Security Features
  • User, administrator and hard drive BIOS passwords
    Kensington® lock slot
My System SpecsSystem Spec
.


26 Oct 2010   #4
Microsoft MVP

Win 7 Ultimate x64
 
 

bwildcat, welcome to the Seven Forums.

This comment from Acer makes no sense,

Quote:
Acer has been less than no help - basically saying their laptop doesn't support Windows 7 Ultimate
As Window7 is Windows 7 as far as drivers go, sounds like the person you were talking to got their training at the Geek Squad. The only thing that would be different is 32 bit or 64 bit. That said looking here,

Service & Support

and using the Aspire 5741 there is 2 wireless adapter drivers; one for a Broadcom adapter and one for Atheros, both supporting 32 bit and 64 bit.

Edit: You added all of the above while I was typing. Anyway if the "PCI communications controller" showing in Device Manager is the wireless adapter, it should show the DevID in the properties; Right click on it and select Properties, click on the Details tab and from the dropdown select hardware IDs. If it does post back what it shows.
My System SpecsSystem Spec
26 Oct 2010   #5

Windows 7 Ultimate x64
 
 
Controller ID

Thanks Stormy13,

The detail indicates it's an Intel Management Engine Interface (8086 which is the Intel ID, and 3B64 which should ID the particular device). Unfortunately, I'm doing this at work and not in front of the laptop in question. I'm Just relying on notes from last evening.
My System SpecsSystem Spec
26 Oct 2010   #6

Windows 7 Ultimate x64
 
 

Also, as you might imagine, Acer told me that even though they support Windows 7 Ultimate and the downloaded driver should work, that because I've changed the operating system they won't provide support and the product will be out of warranty.
My System SpecsSystem Spec
26 Oct 2010   #7
Microsoft MVP

Win 7 Ultimate x64
 
 

Out of curiosity I downloaded and had a look at the " Intel iAMT Driver", and from looking at the INF in the Drivers\MEI folder it contains the DevID that you posted. Might want to give that one a try when you get home. Doesn't look like it is the wireless driver, but it may be needed (that and the chipset driver if you didn't install it) in order for the wireless driver to install.
My System SpecsSystem Spec
26 Oct 2010   #8

Windows 7 Ultimate x64
 
 

Thanks for the info. I'll try it this evening.
My System SpecsSystem Spec
19 Mar 2012   #9

Windows 7 Home Premium 64-Bit
 
 
Wireless Driver Installation Problem!

I just bought a brand new Acer Aspire 5552-7668 and when I installed the pre-loaded Windows 7 Home Premium 64-Bit, my wireless card was functioning and was connected to my router and was working perfectly. I then installed Windows 7 Ultimate 64-Bit and drivers such as the graphics card driver installed fine and turned out to work but when I try to install the driver for the wireless card a message pops up saying something like, "unable to detect, please insert network card" something like that. Anyway, just to let u know that the Windows 7 Ultimate 64-Bit I installed has nothing wrong with it because last year I had the same exact model laptop except it has a triple core processor instead of the quad core processor which is located in my new laptop (5552-7668), and all drivers installed just fine. My IT-technician cousin installed the drivers for me through the device manager and this time I just ran the setup.exe files. I don't think there is a difference which way you do it, because my graphics card driver is functioning the way it should and I installed it by simply running the setup file and not through the device manager. My Windows 7 install disc is a downloaded image file which I burned to a DVD-R which contains every version of Windows 7 (32 bit and 64 bit) but there is nothing wrong with the disc at all because as I said it worked flawlessly on my old laptop, the one with the triple core processor, I contacted Acer tech support by phone and by live chat and on the phone they told me I have to pay 140$ for a 1 year anytime tech support help service which I don't want! Anyway, I would really appreciate anyone who can help me solve this issue as it is really stressing me out to the fullest, and just to let u know I did open the plate which covers the ram, hard drive and wireless card but I did not touch the wireless card, the 2 tiny cables are perfectly attached to the pins on the card and it was working fine with the pre-loaded Home Premium which nobody wants...

I don't understand why laptops have to always be defective in some sort of way and also, just to let u all know my old triple core processor laptop had a common problem with the optical drive (cd/dvd rom) where when I place any disc into it..it simply does not do anything to read it until I would double-click the "my computer" icon. So the reason why I am sayin this is because when I would go to the bios and boot from the optical drive to install a different version of Windows, it wouldn't boot and would simply just continue to restart like normal and load Home Premium login screen..but luckily with a few more tries me and my IT cousin got it to work one time and thats the way I got Ultimate 64 Bit installed successfully on the triple core processor machine. This new laptop I got (quad core), optical drive read discs jsut fine..but for some odd reason it had the boot problem like the old one had..so the way I installed the Windows 7 Ultimate was by having the computer running like normal and then going to "my computer" double clicking the optical drive icon and installing it that way which worked just fine as I am currently using the Ultimate version on my new machine its just that the driver for the wireless card does not want to install!

This is such a good laptop that it was pretty much sold out at all of the Visions Electronics stores located within my province...I had to drive with my mom to a nearby different city to tha branch there to obtain it...I just want my internet to work wirelessly and installing the LAN driver is so tough because there are way to many setup files in different folders I do not know which 1 to install and I tried one and plugged it into my router via ethernet cable and it did not detect any connection, the network icon in the notification area didn't change at all it had the red X over it...I don't understand why Acer recommends not to change the default OS when you should be able to upgrade ur machine to whatever u want because u paid for it and it should work fine because its in the stores..I hope im not the only one with this issue I am tired of typing now so I am going to stop with this post because there has been enough said about Acer and their crap..I thought Acer laptops were a reliable company because the drivers are so easy to download and almost everyone in my extended family has an Acer laptop and theirs works fine because they use the lousy pre installed home premium with the piece of crap green acer login screen I am thinking now maybe I shouldve just stuck with the home premium because 64 bit is what i need and that is what it was I dont care what Ultimate offers really I just want it because its simply the best Windows 7 there is we all know that, it costs the most... Anyway any help and feedback would be greatly appreciated! this is why i hate laptops..they always got a defect within them somehow some way somewhere!!!!!!!!!!! its the manufacturers fault for screwing up the hardware installation and when u ask for help in person they act like ur the one who destroyed it because they have no experience with these kind of problems no matter how many times u try to explain that it happens to all laptops I seen a quad core HP laptop with teh same optical drive problem my old Aspire (triple core processor) had ..so that pretty much sums it up. Damnit this is pointless.
My System SpecsSystem Spec
19 Mar 2012   #10

Windows 8 64 bit PRO
 
 

Computers always have issues mainly because the parts are mass produce and the staff to inspect and test every SINGLE one of them would probably end up driving the cost of your laptops by much more.

Laptops and ALL electronics will always encounter issues.
Also are you sure your download the right driver?
Can you please let me know which driver your downloading?

I just went to the support page for your laptop they have 2 Wireless LAn Drivers.
One from Atheros vendor other from Broadcom.
Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5552
My System SpecsSystem Spec
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 Acer wireless driver





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