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Windows 7: Internet Problems

28 Oct 2010   #1

Windows 7 Home Premium 64bit
 
 
Internet Problems

I have an HP Pavillion dv7 3065dx, which runs Windows 7 Home Premium 64bit. Recently I've been having trouble playing internet videos from any website (they either don't load at all or take 5 or more minutes to load regardless of their size). When the problems began, I tried to download the free version of AVG and Malwarebytes to see if a virus or a rootkit could be the cause of my troubles, but though the downloader for the programs did download, when it ran it returned a message saying that it couldn't access the internet, and asking for information on any proxy server I might be using. I'm completely useless with computers. Please help me!

My System SpecsSystem Spec
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29 Oct 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Hronsdlensel View Post
I have an HP Pavillion dv7 3065dx, which runs Windows 7 Home Premium 64bit. Recently I've been having trouble playing internet videos from any website (they either don't load at all or take 5 or more minutes to load regardless of their size). When the problems began, I tried to download the free version of AVG and Malwarebytes to see if a virus or a rootkit could be the cause of my troubles, but though the downloader for the programs did download, when it ran it returned a message saying that it couldn't access the internet, and asking for information on any proxy server I might be using. I'm completely useless with computers. Please help me!
If you can post a screen shot of your ipconfig /all I may be able to help with this probelm.
My System SpecsSystem Spec
29 Oct 2010   #3

Windows 7 Home Premium 64bit
 
 

[IMG]file:///C:/Users/Faridoon/AppData/Local/Temp/moz-screenshot-5.png[/IMG]


Attached Thumbnails
Internet Problems-ipconfigall.png  
My System SpecsSystem Spec
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30 Oct 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Thanks for posting the screen shot Hronsdlensel.

Can you try going into device manager at the top choose the "View" tab then choose "show hidden devices" then go to your network adaptors and look to see how many of the 6 to 4 tunnel adaptors you have there?

If there are many of them you will need to delate all them and reboot your machine. Windows will make a new one for you. This is usually a driver problem.
My System SpecsSystem Spec
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 Internet Problems





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