i found this on the error
Error 651: The Modem (or other connecting device) has reported an error. http://www.windowsreference.com/wind...-in-windows-7/
Error 651 - Your modem (or other connecting device) has reported an error
Go into My computer > control panel > modems.
Check correct modem is installed. If not then remove modem > restart computer > re-install modem.
If still getting the same problem > go into control panel > networks > remove dial up adapter and TCP/IP > restart computer
Go back into control panel > re-install dial up adapter and TCP/IP.
Advise customer to get latest modem drivers