I'm going to do my best to describe what's wrong here - I usually find myself a competent computer user but this problem has me completely stumped and I'm hoping someone can help! Background info:
I have a desktop computer and a laptop at home. The desktop is connected via CAT5 to the modem. The laptop is connected to the same modem and the same network, but via a wireless signal. Both desktop and laptop are Windows 7 Home Premium x64. Both desktop and laptop belong to the same homegroup/workgroup. It is possible to see shared files between the computers no problem. File sharing is enabled on both computers and works normally.
So far, so good. However, I am unable to print from my laptop in a very peculiar way. I'll simply say what goes on (rather than attempt to analyse) so you can judge for yourself:
When I print from the desktop:
Print job goes into print queue. I am able to see the document in the print queue, on both the desktop and laptop (i.e. Laptop detects the correct printer and sees there's a document queued)
. Document prints as expected, and disappears from queue. When I print from the laptop:
Print job goes into print queue on laptop only
- Only the laptop sees the document in the print queue, desktop does not see it at all. After some time (usually ~10 seconds per page) the document disappears from the queue, as if it was printed normally. However, the desktop never registers the document in the print queue, and most importantly the printer never prints.
Questions I've already answered from talking to friends:
- Is this a software issue with Office 2003 (what I use)? Not as far as I can tell, printing PDFs and from websites also don't work on the laptop.
- Could it be that the printer you added to your laptop isn't recognised as being the same printer? I doubt this, because when I print a document on my desktop but check the print queue on my laptop, the document is present
- What kind printer do you have? HP Deskjet F2180
- Is your network preventing the two computers from connecting to each other? I don't think so, because file sharing is on for both, works normally on both machines, and I can see the desktop's print queue from the laptop.
Thank you in advance for any help! I'd love to be able to print from my laptop, and not have to transfer files over to my desktop whenever I want to print.