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Windows 7: Thank you, Mr BT man...

15 Nov 2010   #1

Windows 7, x86 BuilD 7600
Thank you, Mr BT man...

The long version (tl;dr is below):
Ok, so I'm a student who's been having a lot of problem's with BT's homehub dropping out and needing to be reset constantly so I phoned them up and asked for a bit of help. The nice chap on the other end of the phone suggested a remote desktop session to get everything fixed. It worked, he changed the wireless channel, updated the firmware for the router and everything was dandy. Until I unplugged my laptop from the router and tried using the wireless - needless to say, it didn't work. I can get online using Ethernet but that's not much use when I'm opposite uni without a cable.

The wireless adapter for my laptop is a Realtek RTL8187B Wireless 802.11bg 54Mbps Network Adapter. The adapter's drivers are working fine and (now I've updated them from the manufacturer's website) they're the most up-to-date available. Every other laptop in the house works fine (it's student digs so there are a LOT of them and no one else has problems - that includes the wireless desktop I'm currently using). The channel and protocol settings are set at Channel 11 and 802.11 b/g on both laptop and desktop but the laptop still won't work. The adapter is using Windows 7's own Zero Config setup with all the necessary services in place. Reversion to older drivers makes no difference, using Windows Update when connected via Ethernet all make no difference.

I reset the router's channel select back to automatic and it gave us back the original cutting out problem without fixing my laptop. The laptop wireless adapter doesn't even find any of the other dozen or so wireless networks in the area. I'm in the centre of a major city and my desktop tells me there are at least 6 in the locality with signal strength of good or better, not to mention the rest. I've even tried a USB wireless dongle with no luck which leads me to think there's a problem with Windows 7's own wireless services.

I found this article here on the forums and tried everything they suggested without avail: Wireless Problems What puzzles me most is how the guy managed to break it in the first place?! The only solution I can see at the moment is reinstalling Windows 7 and hoping for the best.

tl;dr: BT broke my laptop wireless, it only works with Ethernet now despite having reinstalled drivers and reset router settings. Nothing works except an ethernet cable, including USB wireless dongles. Laptop system details are available from my profile and the router's a BT homehub 2.0 with the latest firmware.

Note: The desktop I'm connected with at the moment is running XP Pro with SP3 on it and the other laptops in the house are a mix of Vista and Windows 7 of various flavours.

I've lurked about here while looking for solutions for other issues and come to respect the advice I've found here but this is the first time I've come across something that's not covered a hundred times before so thanks in advance for any help or advice you're able to provide.

My System SpecsSystem Spec


 Thank you, Mr BT man...

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