BTW the laptop has Vista Home Premium and not Windows 7.
I will try to get some screen shots of what is going on.
There is no error messages just get the red X in the network icon by the clock.
When it is told to connect, then it wants to set up a new network connection. At this point, it does not see the Netgear router. She has several that were set up previously at friends and relatives homes as well as the one we have (Netgear), but it does not actually see any of these.
When you said uninstall the wireless router, I am not sure what you mean or how to do that.
I tried to get her to take it over to McDonalds where they have wifi and see it could detect theirs. Since I am disabled, I can't do that and she doesn't want to try it.
Anyway I will get back when I actually know more. Thank you.