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#1
"unidentified network" road runner issue
Hi!
I am hoping someone could shed some light on a problem I am having with trying to connect with road runner. I feel as though I am missing something simple, but no one I have called has been able to help. I picked up a road runner self-installation kit today and set everything up, which went smoothly. The modem is hooked directly to my computer (Dell studio xps 8100 running Windows7 64b; network adapter: Broadcom NetLink (TM) Gigabit Ethernet) via Ethernet cable. HOWEVER, I cannot connect! Windows tells me that the connection is "unidentified network." I called RR and they informed me that the modem was working properly but could not connect with the computer....they suggested that it was a network adapter problem and that I needed to call Dell. However, I tried to connect with my laptop (SONY Vaio running Windows Vista 32b), and that did not work either (it would simply be too great a coincidence that both network adapters are not working and I know my laptop's is good). I received similar messages from my laptop in regard to an unidentified network.
I previously had a dial-up connection, and was looking forward to using broadband at home...which seems unlikely at this point as no one is able to help. I have already tried re-setting the modem and changing Ethernet cables. Am I missing something here in regard to road runner? What can I do to fix this problem? Any suggestions or stories would be GREATLY appreciated as this has been a very frustrating experience.
Another note: I have tried looking for ISP software to install from rr, but cannot find anything helpful online. The included software disc does not seem to include any software that I can install. Is it required that I install software?? I could not get a straight answer from road runner in regard to this. Thank you.