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Windows 7: Signal strength good but no connection


12 Dec 2010   #1

windows 7 Professional
 
 
Signal strength good but no connection

Im still having problems connecting my samsung r530 laptop when I am some distance from the router. What puzzles me is that my atheros AR9285 wireless card sees my network with a good signal strength but it will not connect. The small connection circle contunuiously rotates but it never connects. It connects fine when I move close to the router but no chance when away.
I could understand it if my network was not in range or the signal was poor but what reason will it not connect when its the closest network? Do I need to invest in a new router with the N range, do I need a better wireless card in my laptop, or do I have an adaptor or network setting that is incorrect. SHould I use static ip address or stick with my auto configuration? My networking tech knowledge is rather poor so I need all the help I can get please.

My System SpecsSystem Spec
.

12 Dec 2010   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hello,

Let's see what we can do.

Have you updated your wireless network adapter to the current one yet?

Maybe some tweaking from your router is need, first off please provide the following.
From your wireless computer pls. install and run Xirrus Wi-Fi Inspector[/URL].
Click on the 'Show Networks' to display all wireless networks on the xirrus icon on your desktop of if you have one running in a corner. Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached it here.

Please post an update.
My System SpecsSystem Spec
13 Dec 2010   #3

windows 7 Professional
 
 

Quote   Quote: Originally Posted by 2xg View Post
Hello,

Let's see what we can do.

Have you updated your wireless network adapter to the current one yet?
Yes my laptop adaptor has the latest drivers already and I believe my router is running the most recent firmware available.
Its an old Sky Netgear router DG834GT so has limited security options available.


Maybe some tweaking from your router is need, first off please provide the following.
From your wireless computer pls. install and run Xirrus Wi-Fi Inspector[/URL].
I have the inSIDDer software already on my laptop to inspect other networks. Will this do instead?

Click on the 'Show Networks' to display all wireless networks on the xirrus icon on your desktop of if you have one running in a corner. Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached it here.
I will try and print the screen from inSIDDER. It shows the other networks running.

Please post an update.
Many thanks in advance.
My System SpecsSystem Spec
.


13 Dec 2010   #4

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by pwimpenny View Post
Im still having problems connecting my samsung r530 laptop when I am some distance from the router. What puzzles me is that my atheros AR9285 wireless card sees my network with a good signal strength but it will not connect. The small connection circle contunuiously rotates but it never connects. It connects fine when I move close to the router but no chance when away.
I could understand it if my network was not in range or the signal was poor but what reason will it not connect when its the closest network? Do I need to invest in a new router with the N range, do I need a better wireless card in my laptop, or do I have an adaptor or network setting that is incorrect. SHould I use static ip address or stick with my auto configuration? My networking tech knowledge is rather poor so I need all the help I can get please.
The reality is that wireless N does not have better range then wireless G, it only has better network speed and bandwidth with the same range.

I wouldn't use the auto configuration, it's best to set everything up manually using WPA2 security with AES encryption. Set up the router and the Windows 7 connection manually using those settings.

If you are going through more than two walls your wireless connecton strength won't be very good and your connection quality might not be consistant.

Using a static IP won't help one bit. Using a different router with wireless N would work better for you although it may not increase the signal strength which I believe is the problem here. Obviously using a clear "unused" channel for your wireless is required.

Adding a wireless AP "access point" or wireless bridge would be the best solution if signal strength is the issue.
My System SpecsSystem Spec
13 Dec 2010   #5
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

The Xirrus Wi-Fi Inspector Tool will show us the Channels that your neighbors are using (if they of course are using wireless connections too), and your network's Signal Strength. That will give us an idea if there's something that we tweak in your router. We'll move further if your Signal strength hasn't changed.

It will be nice if you can follow the instruction (Post# 2) on how to post the Xirrus snap shot on your next Post.

In my home wireless network, we use the 'G' technology Linksys Router with a High-Gain Antenna and we all get excellent Signal. Some ISP's will provide you with a Free upgrade on Hi-Gain Antenna, you might want to check that out from your Provider. One of our wireless computers as well with a wireless network adapter has high-gain antenna too and it's getting 5full bars.
Quote:
Do I need to invest in a new router with the N range, do I need a better wireless card in my laptop, or do I have an adaptor or network setting that is incorrect
You're Welcome.
Quote:
Many thanks in advance.

We'll appreciate an update.
My System SpecsSystem Spec
14 Dec 2010   #6

windows 7 Professional
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by pwimpenny View Post
Im still having problems connecting my samsung r530 laptop when I am some distance from the router. What puzzles me is that my atheros AR9285 wireless card sees my network with a good signal strength but it will not connect. The small connection circle contunuiously rotates but it never connects. It connects fine when I move close to the router but no chance when away.
I could understand it if my network was not in range or the signal was poor but what reason will it not connect when its the closest network? Do I need to invest in a new router with the N range, do I need a better wireless card in my laptop, or do I have an adaptor or network setting that is incorrect. SHould I use static ip address or stick with my auto configuration? My networking tech knowledge is rather poor so I need all the help I can get please.
The reality is that wireless N does not have better range then wireless G, it only has better network speed and bandwidth with the same range.

I wouldn't use the auto configuration, it's best to set everything up manually using WPA2 security with AES encryption. Set up the router and the Windows 7 connection manually using those settings.
Unfortunately my router does not seem to support WPA2....only WPA. Its a Version 1 Sky netgear router DG834GT.

If you are going through more than two walls your wireless connecton strength won't be very good and your connection quality might not be consistant.
I am going through more than 2 walls but it still spots my network with a signal strength of "good" My old laptop with XP had no trouble picking up my network from the same location but my new Windows 7 samsung will not have it.

Using a static IP won't help one bit. Using a different router with wireless N would work better for you although it may not increase the signal strength which I believe is the problem here. Obviously using a clear "unused" channel for your wireless is required.
I am using a clear unused channel but no difference.

Adding a wireless AP "access point" or wireless bridge would be the best solution if signal strength is the issue.
How can I do this please?
My System SpecsSystem Spec
14 Dec 2010   #7
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Before buying anything. Try changng your Wireless Channel first, I wish that I can see some snap shots, so that I may be able to see what Channels are your neighbors using. This will require for your to logon to your router's Control Panel Page. also have the UserName and Password ready. Anyway, Channel 1, 6 and 11 have very good signals.

To change your Network Security, it's on the Control Page as well, usually on the Security page or tab. The wireless Channel page is on the Wireless page or tab.

Updating your router's firmware to the latest might also help. You may manually download the firmware from the manufacturer's site then manually install it by using a wired connection.

Please let us know.
My System SpecsSystem Spec
14 Dec 2010   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by pwimpenny View Post
Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by pwimpenny View Post
Im still having problems connecting my samsung r530 laptop when I am some distance from the router. What puzzles me is that my atheros AR9285 wireless card sees my network with a good signal strength but it will not connect. The small connection circle contunuiously rotates but it never connects. It connects fine when I move close to the router but no chance when away.
I could understand it if my network was not in range or the signal was poor but what reason will it not connect when its the closest network? Do I need to invest in a new router with the N range, do I need a better wireless card in my laptop, or do I have an adaptor or network setting that is incorrect. SHould I use static ip address or stick with my auto configuration? My networking tech knowledge is rather poor so I need all the help I can get please.
The reality is that wireless N does not have better range then wireless G, it only has better network speed and bandwidth with the same range.

I wouldn't use the auto configuration, it's best to set everything up manually using WPA2 security with AES encryption. Set up the router and the Windows 7 connection manually using those settings.
Unfortunately my router does not seem to support WPA2....only WPA. Its a Version 1 Sky netgear router DG834GT.

If you are going through more than two walls your wireless connecton strength won't be very good and your connection quality might not be consistant.
I am going through more than 2 walls but it still spots my network with a signal strength of "good" My old laptop with XP had no trouble picking up my network from the same location but my new Windows 7 samsung will not have it.

Using a static IP won't help one bit. Using a different router with wireless N would work better for you although it may not increase the signal strength which I believe is the problem here. Obviously using a clear "unused" channel for your wireless is required.
I am using a clear unused channel but no difference.

Adding a wireless AP "access point" or wireless bridge would be the best solution if signal strength is the issue.
How can I do this please?
If the signal shows up as "good" then signal strength isn't the issue so adding an access point or bridge won't really help much. Good is much better than fair or poor. You said you checked the channels to make sure your using a clear one.

It sounds like you may have a 2.4GHz phone in the area near where your trying to connect from, I can't imagine why the signal would show up as "good" but you can't connect, unless something is blocking or interfering with the connection.

If you don't have the most recent 1.03.23 firmware installed on your router you should try updating the firmware.
Answer

You should also try the latest Atheros drivers for your 9285 driver.
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3985010
My System SpecsSystem Spec
14 Dec 2010   #9

windows 7 Professional
 
 

Quote   Quote: Originally Posted by 2xg View Post
Hello,

Let's see what we can do.

Have you updated your wireless network adapter to the current one yet?

Maybe some tweaking from your router is need, first off please provide the following.
From your wireless computer pls. install and run Xirrus Wi-Fi Inspector[/URL].
Click on the 'Show Networks' to display all wireless networks on the xirrus icon on your desktop of if you have one running in a corner. Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached it here.

Please post an update.
Ive attached a snapshot as requested but with inSIDDer. Im sure it shows the same details but in different places. The thick yellow time line show my network firstly from the same room as the router (around 50db) them moving to the garage where I get a good 3 bar signel (80db) but my network begins to disconnect itself. I notice lots more neighbours networks are in range when I move to the garage so this can't help. Wish I new how to make my connection stick.
If you can help me better using Xirrus I will download it.

many thanks
phil


Attached Thumbnails
Signal strength good but no connection-snapshot.jpg  
My System SpecsSystem Spec
14 Dec 2010   #10

windows 7 Professional
 
 

Quote   Quote: Originally Posted by 2xg View Post
Before buying anything. Try changng your Wireless Channel first, I wish that I can see some snap shots, so that I may be able to see what Channels are your neighbors using. This will require for your to logon to your router's Control Panel Page. also have the UserName and Password ready. Anyway, Channel 1, 6 and 11 have very good signals.

To change your Network Security, it's on the Control Page as well, usually on the Security page or tab. The wireless Channel page is on the Wireless page or tab.

Updating your router's firmware to the latest might also help. You may manually download the firmware from the manufacturer's site then manually install it by using a wired connection.

Please let us know.
I have changed the channel already to 9 which is different to all the neighbours. Ive attached a snapshot for you. Network security on my router is limited to WPA which is a shame. Ive included a snapshot of my router settings.


Attached Thumbnails
Signal strength good but no connection-snapshot.jpg   Signal strength good but no connection-snapshot2.jpg  
My System SpecsSystem Spec
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 Signal strength good but no connection




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