Connected to network but no internet access

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  1. Posts : 6
    7 ultimate
       #1

    Connected to network but no internet access


    Hi All

    I have recently upgraded my desktop from xp to win7. Everything is fine and i love the new windows but unfortunately i am having problems connecting to the Internet. I can connect to the network through wireless no problem but it says that there is no internet access.
    I have one other laptop (wireless)and desktop (wired) which both run xp and both can connect fine with no problems.

    Can anyone help?

    I have attached a small screen shot to help

    thanks
    Attached Thumbnails Attached Thumbnails Connected to network but no internet access-uuu.png  
      My Computer


  2. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #2

    Welcome to 7F,

    Try removing your wireless network profiles stored by following this guide. Reconnect again to your own SSID (wireless network) and make sure to enter the correct network encryption key. Here's a more detail guide.
    Easy Way to Delete Wireless Network Profile in Windows 7

    Please disable any Firewall or Security Software for now.

    Please post an update.
      My Computer


  3. Posts : 6
    7 ultimate
    Thread Starter
       #3

    thanks for the quick reply.

    I have tried as instructed but have had no change in the internet access?

    thanks
      My Computer


  4. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #4

    Any Security software installed? Norton, McAfee or similar?

    Please check your browser's Proxy settings, if there's one setup, please remove it. Please follow this guide.

    If you still can't connect please try thesese suggestions:
    Restart your computer, tap F8 and select Safe Mode with Networking, see if you can connect here.

    Please provide an ipconfig /all:
    Click on Start => in search box type cmd press enter (run as Admin). From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results here

    An update will be appreciated.
      My Computer


  5. Posts : 6
    7 ultimate
    Thread Starter
       #5

    Hi

    Ive done all of the above, i have uninstalled all anti virus for now and proxy settings was already off.

    Here are the ip config details:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\RYAN>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : RYAN-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Ba
    se-T Controller
    Physical Address. . . . . . . . . : 00-18-F3-5D-BF-80
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link AirPlus DWL-G520 Wireless PCI Adap
    ter(rev.B)
    Physical Address. . . . . . . . . : 00-17-9A-BE-16-AD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{31FE24C6-DEE0-4917-BA3C-76D29104799C}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{616D639D-3F49-4CD9-AA10-394EEB465BC3}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\RYAN>
      My Computer


  6. Posts : 428
    Windows Seven x64
       #6

    Ok I am seeing some "Media Disconnected" on some of your interfaces.

    What are you trying to connect with?
    Atheros L1 Gigabit Ethernet 10/100/1000Ba
    ^^This one or
    D-Link AirPlus DWL-G520 Wireless PCI Adap
    ^^ This one

    Do you want wireless or wired connection?
    Make sure your interfaces are turned on to do that go to Start
    and in search bar type "View Network Connections" in the search bar hit enter
    Find the connection or interface you want to connect/use (right-click on that interface and hit enable)

    Hope this Helps,
    Ryan
      My Computer


  7. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #7

    You have a Media disconnected issue.
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link AirPlus DWL-G520 Wireless PCI Adap
    For Test Purpose only, please try removing the Network Security from your router and see if you're able to connect. If you can't connect, try a WEP security, test your connection again, if you have succeed please report back here and we can switch your network security back to WPA or WPA2.

    Have you tested your wired connection? I have noticed from the ipconfig /all that the DHCP is Disabled from Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller.

    Please report back again.
      My Computer


  8. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #8

    You should run this tunnel adaptor remover first. Too many of these indicates a driver problem and it will also ruin your connection if there are too many of those tunnel adaptors. This problem happens all the time. Click and save the zip file, then run the zip file and reboot.

    Just use Tunnel Adapter – Microsoft 6to4 adapter Remover
    http://www.sordum.com/deneme/6to4/do...to4remover.zip
      My Computer


  9. Posts : 6
    7 ultimate
    Thread Starter
       #9

    Hi All

    Thanks for the help the problem has now been fixed i followed the quoted instructions below and it seems to have worked. Although at first it did'nt work but i think a router restart sorted it.

    Thanks for the help



    chev65 said:
    You should run this tunnel adaptor remover first. Too many of these indicates a driver problem and it will also ruin your connection if there are too many of those tunnel adaptors. This problem happens all the time. Click and save the zip file, then run the zip file and reboot.

    Just use Tunnel Adapter – Microsoft 6to4 adapter Remover
    http://www.sordum.com/deneme/6to4/do...to4remover.zip
      My Computer


  10. Posts : 660
    win7
       #10

    Don't forget to re-install your AV and re-activate your firewall..and reset your WPA2 security if you disabled it!!
      My Computer


 
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