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Windows 7: Connected to network but no internet access


17 Dec 2010   #1

7 ultimate
 
 
Connected to network but no internet access

Hi All

I have recently upgraded my desktop from xp to Windows 7. Everything is fine and i love the new windows but unfortunately i am having problems connecting to the Internet. I can connect to the network through wireless no problem but it says that there is no internet access.
I have one other laptop (wireless)and desktop (wired) which both run xp and both can connect fine with no problems.

Can anyone help?

I have attached a small screen shot to help

thanks




Attached Images
 
My System SpecsSystem Spec
.

17 Dec 2010   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to 7F,

Try removing your wireless network profiles stored by following this guide. Reconnect again to your own SSID (wireless network) and make sure to enter the correct network encryption key. Here's a more detail guide.
Easy Way to Delete Wireless Network Profile in Windows 7

Please disable any Firewall or Security Software for now.

Please post an update.
My System SpecsSystem Spec
19 Dec 2010   #3

7 ultimate
 
 

thanks for the quick reply.

I have tried as instructed but have had no change in the internet access?

thanks
My System SpecsSystem Spec
.


19 Dec 2010   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Any Security software installed? Norton, McAfee or similar?

Please check your browser's Proxy settings, if there's one setup, please remove it. Please follow this guide.

If you still can't connect please try thesese suggestions:
Restart your computer, tap F8 and select Safe Mode with Networking, see if you can connect here.

Please provide an ipconfig /all:
Click on Start => in search box type cmd press enter (run as Admin). From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results here

An update will be appreciated.
My System SpecsSystem Spec
20 Dec 2010   #5

7 ultimate
 
 

Hi

Ive done all of the above, i have uninstalled all anti virus for now and proxy settings was already off.

Here are the ip config details:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\RYAN>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RYAN-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Ba
se-T Controller
Physical Address. . . . . . . . . : 00-18-F3-5D-BF-80
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link AirPlus DWL-G520 Wireless PCI Adap
ter(rev.B)
Physical Address. . . . . . . . . : 00-17-9A-BE-16-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{31FE24C6-DEE0-4917-BA3C-76D29104799C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{616D639D-3F49-4CD9-AA10-394EEB465BC3}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\RYAN>
My System SpecsSystem Spec
20 Dec 2010   #6

Windows Seven x64
 
 

Ok I am seeing some "Media Disconnected" on some of your interfaces.

What are you trying to connect with?
Atheros L1 Gigabit Ethernet 10/100/1000Ba
^^This one or
D-Link AirPlus DWL-G520 Wireless PCI Adap
^^ This one

Do you want wireless or wired connection?
Make sure your interfaces are turned on to do that go to Start
and in search bar type "View Network Connections" in the search bar hit enter
Find the connection or interface you want to connect/use (right-click on that interface and hit enable)

Hope this Helps,
Ryan
My System SpecsSystem Spec
20 Dec 2010   #7
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

You have a Media disconnected issue.
Quote:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link AirPlus DWL-G520 Wireless PCI Adap
For Test Purpose only, please try removing the Network Security from your router and see if you're able to connect. If you can't connect, try a WEP security, test your connection again, if you have succeed please report back here and we can switch your network security back to WPA or WPA2.

Have you tested your wired connection? I have noticed from the ipconfig /all that the DHCP is Disabled from Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller.

Please report back again.
My System SpecsSystem Spec
20 Dec 2010   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

You should run this tunnel adaptor remover first. Too many of these indicates a driver problem and it will also ruin your connection if there are too many of those tunnel adaptors. This problem happens all the time. Click and save the zip file, then run the zip file and reboot.

Just use Tunnel Adapter – Microsoft 6to4 adapter Remover
http://www.sordum.com/deneme/6to4/do...to4remover.zip
My System SpecsSystem Spec
22 Dec 2010   #9

7 ultimate
 
 

Hi All

Thanks for the help the problem has now been fixed i followed the quoted instructions below and it seems to have worked. Although at first it did'nt work but i think a router restart sorted it.

Thanks for the help



Quote   Quote: Originally Posted by chev65 View Post
You should run this tunnel adaptor remover first. Too many of these indicates a driver problem and it will also ruin your connection if there are too many of those tunnel adaptors. This problem happens all the time. Click and save the zip file, then run the zip file and reboot.

Just use Tunnel Adapter Microsoft 6to4 adapter Remover
http://www.sordum.com/deneme/6to4/do...to4remover.zip
My System SpecsSystem Spec
22 Dec 2010   #10

win7
 
 

Don't forget to re-install your AV and re-activate your firewall..and reset your WPA2 security if you disabled it!!
My System SpecsSystem Spec
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