Unable to create vpn connection

Dear all:
i am using windows 7 ultimate and when i was trying to crate a new vpn connection i got the following error message:
connection failed with error 621
The system could not open the phone book file

and i cannot connect it just says connecting and stuck there

any idea please
waiting responses asap

best regards

All I get is this.

Error Message: Cannot open the phone book file.
Solution: Install Blue Frog connection software again.

thanks dear for ur help but can u give the link to install blue frog and please tell me what is blue frog? cause i am new user of computer
and also what about team viewer? how it will help me solve this problem?


waiting ur response

thanks a lot

Waiting ur response

Thanks dear
but when i navigate to the links u gave to me I found them talking about creating a dial up connection but in fact i am using a high speed ADSL internet connection and I do not have a phone line to try the software. So, please any other ideas

waiting ur response

hi my dear:
I have explained my problem before in details but again I will explain it in more details:
after I formatted my laptop I have created a vpn connection to be able to use the call program which called Smart Voip since it is forbidden in United Arab Emirates by our ISP and it worked for a period of time but later it disaapeared and I did not know how then I tried again to create a vpn connection but I got the error message: connection failed with error 621 , the system could not open the phone book file.
that is why I need to create a vpn connection
and please do not tell me to try hotspot shield or ultra vpn because both of them did not work

help please

thanks again

Hi marjan,

Please try this suggestion: Manually copy rasphone.pbk from C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\
into=> Windows\system32\RAS folder

Let us know if it works or not.