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Windows 7: Unable to create vpn connection

17 Dec 2010   #1

windows 7 ultimate 32 bit
 
 
Unable to create vpn connection

Dear all:
i am using windows 7 ultimate and when i was trying to crate a new vpn connection i got the following error message:
connection failed with error 621
The system could not open the phone book file

and i cannot connect it just says connecting and stuck there

any idea please
waiting responses asap

best regards

My System SpecsSystem Spec
.

17 Dec 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

All I get is this.

Error Message: Cannot open the phone book file.
Solution: Install Blue Frog connection software again.
My System SpecsSystem Spec
17 Dec 2010   #3

Windows 7 Ultimate 64bit
 
 

Or you could try "Team Viewer"
TeamViewer
My System SpecsSystem Spec
.


18 Dec 2010   #4

windows 7 ultimate 32 bit
 
 
More details please

thanks dear for ur help but can u give the link to install blue frog and please tell me what is blue frog? cause i am new user of computer
and also what about team viewer? how it will help me solve this problem?


waiting ur response

thanks a lot
My System SpecsSystem Spec
21 Dec 2010   #5

windows 7 ultimate 32 bit
 
 

Waiting ur response
My System SpecsSystem Spec
21 Dec 2010   #6

Windows Seven x64
 
 

Well going on Blue Frog's website they do have a download link in the left hand side bar...not sure what it is though.

BlueFrog.com THE BEST INTERNET!

(I have never used Blue Frog but looking on the site they offer dial-up and they might need that software for a dial-up connection)

Looking at this support page from Blue Frog might also help you out. (It says Vista but I would think it would also apply for Windows 7) Also I noticed the software that they have you download is supported up to Vista (I would think it would still work for Windows 7, you might have to contact the ISP (Blue Frog) for information.)
Manual Windows Vista Setup (Blue Frog)

Hope this Helps..
Ryan
My System SpecsSystem Spec
21 Dec 2010   #7

windows 7 ultimate 32 bit
 
 

Thanks dear
but when i navigate to the links u gave to me I found them talking about creating a dial up connection but in fact i am using a high speed ADSL internet connection and I do not have a phone line to try the software. So, please any other ideas

waiting ur response
My System SpecsSystem Spec
21 Dec 2010   #8

Windows Seven x64
 
 

To my understanding in order for you to have ADSL or DSL connection you need an active phone line...(If you don't have a phone line how are you connecting to the Internet?) What is the problem that you are having? Why do you need a VPN connection? etc.

We need more information in order to help us, help you.

Ryan
My System SpecsSystem Spec
21 Dec 2010   #9

windows 7 ultimate 32 bit
 
 

hi my dear:
I have explained my problem before in details but again I will explain it in more details:
after I formatted my laptop I have created a vpn connection to be able to use the call program which called Smart Voip since it is forbidden in United Arab Emirates by our ISP and it worked for a period of time but later it disaapeared and I did not know how then I tried again to create a vpn connection but I got the error message: connection failed with error 621 , the system could not open the phone book file.
that is why I need to create a vpn connection
and please do not tell me to try hotspot shield or ultra vpn because both of them did not work

help please

thanks again
My System SpecsSystem Spec
21 Dec 2010   #10
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi marjan,

Please try this suggestion: Manually copy rasphone.pbk from C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\
into=> Windows\system32\RAS folder

Let us know if it works or not.
My System SpecsSystem Spec
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 Unable to create vpn connection





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