New laptop - Wireless hits and misses

J

janeydoll

New member
we have 2 new HP laptops and one won't stay connected to the wireless network.

My dad is a cable guy and we have the laptop working through an ethernet wire. If we unhook the cable sometimes the internet stays connected and sometimes it stops working. We even connected it to our network to share files. It's just the wireless that comes and goes.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
Could you please give us the specs of the computer equipment involved ?

Make & Model #'s That will really help identify what needs to be looked at.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
hp pavilion dv6-3120us Both are identical. but it's only one that will hit and miss with wireless
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
windows 7 64 bit home premium

Can someone help me out?
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
Are they in the same place? Does the connection only drop out at certain locations?
Any other wireless devices (phone for example) in between the laptop and the access point?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware Aurora ALX R4
OS
Windows 10 Pro (x64)
CPU
Intel Core i7-3930K (3.2GHz - 4.5GHz)
Motherboard
Alienware Aurora-R4 x79
Memory
4x Samsung 4GB PC3-12800 DDR3 (16GB 1600MHz)
Graphics Card(s)
Nvidia Geforce GTX 690
Sound Card
SteelSeries Siberia Elite
Monitor(s) Displays
Dell UltraSharp U3011
Screen Resolution
2560x1600
Hard Drives
Samsung 850 Pro 256 GB, Seagate 1TB Desktop Hybrid HDD, 2x Western Digital 4TB Green HDD
PSU
875W Some Dell PSU <.<
Case
Alienware Aurora ALX
Cooling
Custom Liquid Cooling (EK CPU & GPU blocks) dual EK 480RAD
Keyboard
Logitech G710+ Mechanical
Mouse
Logitech G700s
Internet Speed
Verizon Fios (50 mbps average)
Other Info
Server: Intel NUC D54250WYK: i5-4250U, 16GB, 256 GB mSATA, Windows Server 2012 R2
logicearth said:
Are they in the same place? Does the connection only drop out at certain locations?
Any other wireless devices (phone for example) in between the laptop and the access point?
Click to expand...

Yes the 2 new laptops are in the same room together as well as with the router. One laptop has no internet issues while the other one does.

Connection has hit and miss 20 minutes after connecting to up to 40+ minutes. It runs with the ethernet plugged in fine. The internet just shuts off and says "unable to connect."

No, no other wireless devices near by.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
we've not had any internet/router issues hardly at all....and all other computers in the house are working perfectly.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
the connection problem basically started just minutes after we turned it on for the first time.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
security type "no authentication" (open)

encryption type - WEP
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
rockergal, open your network connection properties (where you set IP address), in that window, set it to "Obtain an IP address automatically" and "Obtain DNS server address automatically"
Click to expand...

I did this and it was already checked in case that matters
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
janeydoll said:
security type "no authentication" (open)

encryption type - WEP
Click to expand...

Your confused here, the security would be WEP not the encryption and you do not want to leave your connection open for any reason. WEP is an outdated security standard.

You would be far better off using WPA2-PSK security along with AES encryption, Windows likes to use these settings. Use those settings in your router when you set up the connection then use the manual wireless set up in Windows 7 and use those same settings "not mixed". Don't forget to make a security key "password" and of course the SSID "name of network".

If your drivers came with a wireless connection manager you should go to add-remove programs and remove it, otherwise it will fight with the Win7 wireless connection manager.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
My wireless router has been set up for a few years and working perfectly. These are two new windows 7 laptops that we got yesterday that are now hitting and missing with the internet.


security type "no authentication" (open)

encryption type - WEP
Click to expand...

That is the way it's listed in the wireless network properties. If i change those settings on my 2 new windows 7 laptops, will it affect the other laptops on the router that are working fine? I don't want to change the router if I can help it because everything else is working fine and has been working fine for a few year.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
Don't forget to make a security key "password" and of course the SSID "name of network".
Click to expand...
I already have a security key password set and SSID name of network. Our router has been working fine for the past 4+ years. Those two settings I quoted is how they are listed in my new win 7 laptops wireless network properties.

We set up our internet connected at the first start up fine on both and even attached to the file sharing to our other computers/External hard drives. It's just it hits and misses with logging on.

as of right now, both have been kicked off and then after running the trouble shoot thing, was unable to be fixed but then a little later they both reattached to the internet on their own. It hits and misses.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
Then configure your network connection in the bottom-right System Tray using Windows 7's built-in superior connection manager, since HP's adds 30 second to boot time and hogs CPU. Troubleshooting with MSCONFIG
Click to expand...

What does this mean "use the built in win 7's superior connection manager?" Is the HP manager that little icon in the bottom right task manager that I click 'connect' to the internet?

If I used the windows built in one, would I have a little icon in the task bar to be able to click connect/troubleshoot, etc?
http://www.sevenforums.com/crashes-debugging/70248-troubleshooting-msconfig.html
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
Someone?
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
Broadcom 4313 802.11b/g/n I have not tried to update the driver until someone tells me it's the right thing to do. I'm not wanting to make more trouble, I just want to get my two laptops to connect without this hit and miss stuff.

My other brand new laptop has realtek PCIe GBE Family Controller has this listed yet they are the same brand of computer. Is this normal? shouldn't they be matching? It's the realtek one that is having the connecting issue the most. Neither have been updated but I want someone to tell me it's safe to update as I don't want to mess anything up.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
I'm still here needing help
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dv6-3120us
OS
Windows 7 Home Premium 64bit
CPU
AMD Turion II dual core mobile processor P540
Memory
4 GB DDR3 SDRAM 2 DIMM
Other Info
Linksys WRT 300 N Wireless N Broadband Router
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