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Windows 7: router issues


03 Jan 2011   #1

windows 7
 
 
router issues

I reformatted my comp a week ago 'cause I was having issues with it. I'm running windows 7 ultimate. I thought nothing of it until recently when I started losing internet connection a lot but, I forgot to install my router (figured win 7 would pick it up automatically). When I tried to install it I was not able to. I keep getting errors of it not plugged in ( it is) or can't be found. The router is a D-Link ebr 2310. If someone can I would appreciate the help in fixing this problem. Thank you

My System SpecsSystem Spec
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06 Jan 2011   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi minigamer,

Are you the only one that's not connected or having issue? Everybody else in your home can access the D-Link router?

If this is the case, there might be something wrong with your network adapter. Did you install all required Drivers for your computer after you have formatted and reinstall your O/S? Were you trying to wire connect it to the router's LAN Port? You might want to use a different network cable (patch/straight).

Please post an update.
My System SpecsSystem Spec
06 Jan 2011   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by minigamer View Post
I reformatted my comp a week ago 'cause I was having issues with it. I'm running windows 7 ultimate. I thought nothing of it until recently when I started losing internet connection a lot but, I forgot to install my router (figured win 7 would pick it up automatically). When I tried to install it I was not able to. I keep getting errors of it not plugged in ( it is) or can't be found. The router is a D-Link ebr 2310. If someone can I would appreciate the help in fixing this problem. Thank you

Hmm You shouldnt ever have to "install" per say, Have you updated the latest Firmware for your router?

As i do not know what revision yours is. You can start here just find your revision and click the corresponding link then go to firmware. The support page will also have instructions on updating firmware.

D-Link Ethernet Broadband Router
My System SpecsSystem Spec
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07 Jan 2011   #4

windows 7
 
 

I tried doing everything but, my router isn't showing up. not on any of my machines. I can't even access the router page and the firmware wont install because it dosen't detect the router.I can get online but, the router isn't seen at all.
My System SpecsSystem Spec
07 Jan 2011   #5
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Please provide an ipconfig /all info:
Click on Start => in search box type cmd choose Run as Admin. From the the command prompt (black screen) Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.
My System SpecsSystem Spec
08 Jan 2011   #6

windows 7
 
 

here ya go


Attached Files
File Type: txt ipconfig.txt (2.2 KB, 22 views)
My System SpecsSystem Spec
09 Jan 2011   #7
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for posting back the ipconfig info, everything looks good.
Can you ping the router? open a command prompt and type ping 192.168.0.1 press enter, please post the results here.

Do you have any Security Software intalled - Norton, McAfee, AVG or similar?

Also, restart your computer, tap F8 and select Safe Mode with Networking, in here see if you can connect to the Internet.

Have you tried a different Network Cable?
My System SpecsSystem Spec
09 Jan 2011   #8

Windows 7 Ultimate x64
 
 

SO your unable to open up your web browser and navigate to 192.168.0.1 ?

If you cannot lets try to reset the router doing a hard reset follwing steps bellow

steps:
1. Leave the device powered on, do not disconnect the power
2. Press the reset button and hold for 45 sec. (use a paper-clip)
3. Unplug the power Cable (still holding the reset button)
4. Wait 45 Seconds then plug in the power cable (still holding the reset button)
3. Keep the button pressed about 45 seconds
4. Release the button
The EBR-2310 will then automatically reboot itself

then open up web browser and type in 192.168.0.1 and hit enter
Default username is admin with no password

- Tony
My System SpecsSystem Spec
12 Jan 2011   #9

windows 7
 
 

ok did ths nd nothing happened. same stuff. no router detected, no power to router detected.No page opened for the router
My System SpecsSystem Spec
12 Jan 2011   #10

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by minigamer View Post
ok did ths nd nothing happened. same stuff. no router detected, no power to router detected.No page opened for the router
Ok how do you have your router connected to your computer?

*note* You cant access the configuration page wirelessly, it must be connected via Ethernet cables. And you said your router does not power on?

Walk me through how you have everything connected up, maybe even take a photo so that we can better assist you.

- Tony
My System SpecsSystem Spec
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