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Windows 7: wireless connectivity problems after windows update


19 Jan 2011   #1

Windows 7 Home premium
 
 
wireless connectivity problems after windows update

I put in a new desktop with Win 7 a week ago. I upgraded the wireless adapter at the same time. It was working fine until the next day after an auto win update of 30 items. Ethernet works fine and a MAC and Vista laptops still connect fine. I have talked to adapter support and the internet service provider (AT&T Uverse) who provide the router. Uverse actually sent me a new adapter which was gtd to work with Win 7 by only loading Win driver. Same problem. It appears to all that WAP is fine and adapters work. The adapter sees network but it will not "connect successfully" and shows "limited access" which in reality there is none at all. Do I need to uninstall all the updates and reinstall one by one to find the problem?


My System SpecsSystem Spec
.

23 Jan 2011   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi fishy1,

Have you tried a System Restore? Restore it to a point where you were able to connect and worry free.
System Restore
The System Restore should take care of your concern below.
Quote:
Do I need to uninstall all the updates and reinstall one by one to find the problem?
Please let us know.
My System SpecsSystem Spec
23 Jan 2011   #3

Windows 7 Home premium
 
 
wireless connectivity problems after windows update

Yes, I went to Restore but the earliest restore date I was offered was for the day after the updates were downloaded. How does one easily restore (replace) with the Win version in the disk?
My System SpecsSystem Spec
.


23 Jan 2011   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Alright, lets try something else.

Are you using a 3rd party connection manager software to wireless connect? If you do, you'll need to disable the Wireless Zero Configuration (WZC) for XP or WLAN Auto Config for Vista or 7 from Control Panel's Services. If not, the WZC needs to be Started.
Click on Start=> Control Panel\System and Security\Administrative Tools\Services

Also, verify that all your network services are Started from Control Panel=> switch to Classic View then Admin Tools=> Services:
• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wireless Zero Configuration ( XP wireless configurations only)
• WLAN AutoConfig ( Vista wireless configurations only)
• Workstation

Please provide an ipconfig /all:
Click on Start => in the search box type cmd choose Run as Admin, press enter. From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results here.
Post an update please.
My System SpecsSystem Spec
24 Jan 2011   #5

Windows 7 Home premium
 
 

I do not believe I am using third party connection manager software. I have confirmed that WLAN autoconfig is started - I am using Win 7.

I have verified that all of my network services are started from control panel.

Since I have no connection on new Win 7 desktop, all I see for ipconfig cmd is:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Office
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Tunnel adapter Teredo Tunneling Psuedo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Toredo Tunneling Psuedo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



On my Vista laptap I get the following:


C:\Users\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1E-4C-2C-6A-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ed5b:7499:1ec6:115b%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, January 24, 2011 8:32:18 AM
Lease Expires . . . . . . . . . . : Tuesday, January 25, 2011 8:32:17 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-ED-14-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B858D611-A152-4431-964C-186AD7995
52C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Owner>[COLOR=#0072BC ! important][COLOR=#0072BC ! important][/COLOR][/COLOR][COLOR=#0072BC ! important][COLOR=#0072BC ! important][/COLOR][/COLOR]
My System SpecsSystem Spec
24 Jan 2011   #6

Windows 7 Ult, Windows 8.1 Pro,
 
 

You might want to start by getting rid of all those extra tunnel adaptors. They can cause all sorts of connection and sharing problems.

You should run this tunnel adaptor remover first. Too many of these indicates a driver problem and it will also ruin your connection if there are too many of those tunnel adaptors. This problem happens all the time. Click and save the zip file, then run the zip file and reboot.

Just use Tunnel Adapter – Microsoft 6to4 adapter Remover
http://www.sordum.com/deneme/6to4/do...to4remover.zip

After that, if you are still having connection problems please repost your ipconfig /all and we can go from there.
My System SpecsSystem Spec
24 Jan 2011   #7

Windows 7 Home premium
 
 

I could not download the link - I think it was truncated in email. I did find instructions on how to eliminate extra tunnel adapters through device manager/view/hidden devices. There was 1 item I could not uninstall - isatap. {096F05AD-6467-40D7-853F-2C19C3A6DCB5}, which had an exclamation caution sign on it.

This is the current ipconfig, keep in mind this is on a laptop that has a connection - not the offending Win 7 machine:

C:\Users\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1E-4C-2C-6A-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ed5b:7499:1ec6:115b%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, January 24, 2011 8:32:18 AM
Lease Expires . . . . . . . . . . : Tuesday, January 25, 2011 8:32:18 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-ED-14-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


C:\Users\Owner>
My System SpecsSystem Spec
25 Jan 2011   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

The ipconfig /all info of your Win 7 doesn't show any network adapters listed.
Let's verify something, from your Windows 7 computer, pls. go to Device Manager, locate Network Adapters, expand it, do you see the Wi-Fi and integrated Network Adapters here? Any of these symbols ( ? X or ! ) on it?

Also, let's try this way to get the ipconfig /all from your Win 7 computer.
Click on Start => in search box type cmd press enter choose Run as Admin. Open up a command prompt then Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post
My System SpecsSystem Spec
25 Jan 2011   #9

Windows 7 Home premium
 
 

Thanks for staying with me on this issue.

The network adapter is listed. At this point I am going with the netopia adapter AT&T sent me to deal with the problem. It is designed to run with the native drivers in Win 7 and Vista. It is now shown to be using MS driver version 4.0.0.15. For the time being I have deleted the previous adapter drivers and the tunneling adapter. There are no ? or !.

I get nothing when I follow your instructions for getting the IPconfig.txt file. I run cmd in admin mode (It gives me a c:\Windows\system32> prompt). I also cut and pasted that command line into my Vista laptop and I also get nothing.
My System SpecsSystem Spec
26 Jan 2011   #10
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

The ipconfig.txt is located in your Local Disk 'C' and you may attach the file on your next post.
Quote:
I get nothing when I follow your instructions for getting the IPconfig.txt file. I run cmd in admin mode (It gives me a c:\Windows\system32> prompt). I also cut and pasted that command line into my Vista laptop and I also get nothing.
My System SpecsSystem Spec
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 wireless connectivity problems after windows update




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