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Windows 7: losing connection to mapped drives


02 Feb 2011   #1

windows 7 32bit
 
 
losing connection to mapped drives

Hi
I have one user and her laptop is constantly losing connection to the mapped drives. When she loses connection to the mapped drives, she can still access the internet but not any of the mapped drives. She has to constantly reboot in order to get reconnected to the server and to the mapped drives. I open up windows explorer and all I see is my computer with an hour glass/magnifying glass circling it and it's just hoses the laptop. At first I thought it may be a bad port on the switch so I moved her over to another and just in case i swapped out her patch cable. But that did not do anything. So the next logical step is for me to have her not use the docking station but I doubt that may be the issue. I also went into power management and unchecked the box that allows the computer to turn off the network device to save power. I'm a bit lost. I forwarded the issue to the network tech but i don't think he's seen this issue before either. any help would be appreciated

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 losing connection to mapped drives




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