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Windows 7: NEW PC connects to network but NOT internet

07 Feb 2011   #1
ashlyquin

64 bit Windows 7 Home Premium
 
 
NEW PC connects to network but NOT internet

***I have looked thru the forum and have not been able to find my specific issue, although many seem to have similiar problems***

Hello everyone, I have a brand spanking new Gateway DX-4840 desktop computer. It has an Intel core i5 cpu, 650 @ 3.2Ghz, 6GB ram, 64 bit OS. It still has the 'new computer smell", however, Window 7 is not making it easy to remain.

No apps have been installed except what came on the PC.

DHCP is enabled and I am recieveing an IP address, I can view my network of XP machines fine, I can connect to the company file server and do everything that I should be able to do. I can ping internal computers with no issue.

This computer is in the workgroup as everyone else.

I have tried to uninstall/delete network adaptor/restart and let windows reinstall the software and no success.

This comes down to ZERO internet access.

Please help.

I appreciate all replies.

Steve


BTW, wireless is NOT an option. Only hardwire is. The LAN wire I am using connects all computers flawlessly EXCEPT the Windows 7 desktop.




Attached Thumbnails
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07 Feb 2011   #2
lat3

Windows 7 Ultimate 32bit
 
 

Hi ashlyquin,
I had a friend who had the same scenario. The PC came with Norton Anti Virus/Security (or Macfee) and so they uninstalled it then rebooted and they were able to gain internet access.
Raj
My System SpecsSystem Spec
07 Feb 2011   #3
ashlyquin

64 bit Windows 7 Home Premium
 
 

Thank you for your suggestion. I did this and no change.

Anyone else with a suggestion?
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07 Feb 2011   #4
oneextraid

Windows 7 SP1 x64
 
 

Do you know the IP address of your DHCP server? I had similar problem and corrected it by going into my IPV 4 properties, selecting the advanced options and adding the IP of DHCP server to the Gateway Address.
My System SpecsSystem Spec
07 Feb 2011   #5
Punkster

Windows 7 Ultimate SP1 (64-bit)
 
 

Hello there, your problem may be the fact that your TCP/IP stacks and Winsock configurations are somehow damaged.

To solve this, follow the next steps:

1) go to start, type "cmd" in the search bar (without quotes), right click it and "run as administrator".
2) type this: "ipconfig /release" (w/o quotes) and press enter.
3) now type: "ipconfig /flushdns" (w/o quotes) and press enter.
4) now: "ipconfig /renew" and press enter.

If that doesn't solve it, do the following

1) type on the CMD window: "netsh winsock reset catalog" and press enter.
2) after done, type: "netsh int ip reset reset.log" and press enter.

Reboot and check if everything works!

And of course, report back... please
My System SpecsSystem Spec
07 Feb 2011   #6
ashlyquin

64 bit Windows 7 Home Premium
 
 
PUNK!! Thank you!!

First off, thank you to everyone for your help. PUNK is the winner in this case and provided the solution I needed in this case. Thank you again everyone!!

Steve








Quote   Quote: Originally Posted by Punkster View Post
Hello there, your problem may be the fact that your TCP/IP stacks and Winsock configurations are somehow damaged.

To solve this, follow the next steps:

1) go to start, type "cmd" in the search bar (without quotes), right click it and "run as administrator".
2) type this: "ipconfig /release" (w/o quotes) and press enter.
3) now type: "ipconfig /flushdns" (w/o quotes) and press enter.
4) now: "ipconfig /renew" and press enter.

If that doesn't solve it, do the following

1) type on the CMD window: "netsh winsock reset catalog" and press enter.
2) after done, type: "netsh int ip reset reset.log" and press enter.

Reboot and check if everything works!

And of course, report back... please
My System SpecsSystem Spec
07 Feb 2011   #7
Punkster

Windows 7 Ultimate SP1 (64-bit)
 
 

Glad to read the issue is now solved, i guess this thread can be marked as solved
My System SpecsSystem Spec
31 Aug 2015   #8
Rich0818

New Jersey
 
 
Old thread but very useful

Thanks to Punkster. The Winsock refresh tip was very useful to me while fixing a clients computer!!
My System SpecsSystem Spec
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 NEW PC connects to network but NOT internet




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