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Windows 7: Lack of Internet causes problems shutting down

19 Feb 2011   #1

Windows 7 Premium home 64bit
 
 
Lack of Internet causes problems shutting down

Posted this earlier in the crashes forum, didn't get too many responses, so trying here.

As the title says, I've been having an issue lately where, if the internet is not working, on the computer, it won't shut down, or at least will take a really, really, long time shutting down. I'm currently using a USB wireless device, windows home premium 64 bit, can look up other necessary information if needed.


As a related issue, I've also had trouble reconnecting sometimes. I have been able to do this once or twice, but never remember the steps exactly. It does seem that a lot of the internet control panel, plus the software for the wireless receiver, won't open or run when the connection disappears, although I'm not sure whether this is supposed to work this way and I'm missing the method that is supposed to be used, or whether this itself is a problem.

Thanks for any responses people can offer.

My System SpecsSystem Spec
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19 Feb 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

You may need to have a look at your advanced power options for usb devices.

...and of course as always, updating related drivers and software from the manufacturer's website never hurts.
My System SpecsSystem Spec
19 Feb 2011   #3

Windows 7 Premium home 64bit
 
 

I see the option "USB selective suspend setting" in the advanced power savings options, is that the one you are talking about?

(Out of curiosity, how does this effect windows shutting down, plus the driver issues, if you know.)
My System SpecsSystem Spec
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19 Feb 2011   #4

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Pickly,
Welcome to Windows Seven forums! Kindly go to Device Manager (My Computer-->Right click--->Properties---> On the left hand side---->Device Manager). Under device Manager,click on "Modems" and "Network Adapters" and see if there are any "yellow" triangles or exclamation marks. If possible, kindly write down what exactly is written under those headings!

Do you have a wired internet connection at home or office,for checking out whether the wired connection works and the wifi modem is not!

Best wishes,
Sreedhav


Attached Images
  
My System SpecsSystem Spec
19 Feb 2011   #5

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Pickly,
what security software are in use on your PC? When i say that, i mean 1)Anti-spyware,2) anti-malware,3) Anti-Virus,4) Any 3rd party personal firewall and /or Router.

Or are you using MSE (Microsoft Security Essentials) and Windows Defender?

Regards,
DR.Sreedhav
My System SpecsSystem Spec
19 Feb 2011   #6

Windows 7, Ubuntu 9.10, Vista
 
 

Has it recently started happening? If so, see if you can use System Restore to restore the computer to an earlier working point.
My System SpecsSystem Spec
19 Feb 2011   #7

Windows 7 Premium home 64bit
 
 

@sreedhav: I'm not completely sure about protection software, I'll check it out and get back to the thread on that. (Some of the router details and firewall details I'm not completely sure of.)

@Undercover: I've had the computer for about 2 weeks, and the problem has been occurring for about one week. In the first week, the internet worked pretty much fine without any disconnects, while the second week is when it started getting erratic. The internet where I am is a bit erratic anyway, though, (for other computers and phones in the area, and for a previous computer I had.).
My System SpecsSystem Spec
19 Feb 2011   #8

Windows 7 Premium home 64bit
 
 

Turns out I didn't have any antivirus on the computer at all, despite thinking I had.

Some software is installed now, and the computer was scanned. It seems to be working fine now, though I'll probably have the thread bookmarked in case something else happens.

Thanks for the help, everyone.
My System SpecsSystem Spec
19 Feb 2011   #9

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Pickly View Post
Turns out I didn't have any antivirus on the computer at all, despite thinking I had.

Some software is installed now, and the computer was scanned. It seems to be working fine now, though I'll probably have the thread bookmarked in case something else happens.

Thanks for the help, everyone.
just in case, if you need a anti-virus protective, you can go to AVG Free - Antivirus Download | Free Virus Protection it is a free.
My System SpecsSystem Spec
27 Feb 2011   #10

Windows 7 Premium home 64bit
 
 

Well, the problems have now started again even after getting anti-virus. (Internet shuts down, can't open any of the control panels or the USB device program, shutting down, sleeping, or logging off often doesn't work.)

Any other ideas of what might be causing these issues? (It seemed to happen after a system scan, which seems strange as a scan when I first got the program didn't cause any issues.)
My System SpecsSystem Spec
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