have connection but no internet access


  1. nurudeen
    Posts : 2
    windows 7 home premium 32bit
       New #1

    have connection but no internet access


    my name is nurudeen. i came accross this forum on my iphone apps. i have been battling with the caption for a week now. I ran 'cmd' as instructed in your tutorial. please, see the result below. i don't know what next step to take.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : hp
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 1C-65-9D-2F-6F-2D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 60-EB-69-2C-13-11
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{54EF35C1-0F4A-4062-9361-C795952AC394}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{A9E69046-4B35-4ED2-BFB6-2CF003180388}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Kindly help me.

    nurudeen.
      My Computer
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  3. ibshaw
    Posts : 352
    Windows 7 Home Premium 64-bit
       New #2

    Hi, from the screen you have provided no network device is enable or working i.e no connection to a router as no IP addresses are present (wired or wireless) - all show as media disconnected !!! Can you a bit more specific what your setup is so I can look at it further ..... tks.
      My Computer
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  4. nurudeen
    Posts : 2
    windows 7 home premium 32bit
    Thread Starter
       New #3

    Here is the correct screen:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : hp
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 1C-65-9D-2F-6F-2D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::810f:d3f5:a2fc:35c3%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.43.34(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, February 02, 2012 3:44:29 PM
    Lease Expires . . . . . . . . . . : Thursday, February 02, 2012 4:44:29 PM
    Default Gateway . . . . . . . . . : 192.168.43.1
    DHCP Server . . . . . . . . . . . : 192.168.43.1
    DHCPv6 IAID . . . . . . . . . . . : 320628125
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C7-42-EA-60-EB-69-2C-13-11
    DNS Servers . . . . . . . . . . . : 192.168.43.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 60-EB-69-2C-13-11
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{54EF35C1-0F4A-4062-9361-C795952AC394}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{A9E69046-4B35-4ED2-BFB6-2CF003180388}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1884:385b:2fc9:dc58(Preferred)
    Link-local IPv6 Address . . . . . : fe80::1884:385b:2fc9:dc58%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Nurudeen.
      My Computer
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  6. ibshaw
    Posts : 352
    Windows 7 Home Premium 64-bit
       New #4

    OK, so now I can see you have a wireless card which has been given an IP address from the router of 192.168.43.34, that is ok so far but to find out why you are not getting onto the internet, can you go onto your router's setup page - for you I'm assuming you would type 192.168.43.1 into your internet screen. You need to check if your ISP details are correct i.e. the information they gave you when you joined them.

    Have you been on the internet before with this PC or is it new ?

    You need to give me this information so I can help you.
      My Computer
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