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Windows 7: wireless Internet can't connect


14 Mar 2011   #1

Windows 7 Home Premium 64bit
 
 
wireless Internet can't connect

Hello everyone. I have a problem my HP Pavilion dv5-2035dx it can't seem to connect to any networks anymore. It was working fine two nights ago, and now it can't connect. It can locate the networks, but every time I try to connect to one it will give me a cannot connect to network. Troubleshooting does nothing as well. Any suggestions?

My System SpecsSystem Spec
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14 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

remove the network device from the device manager, and allow the computer to rediscover it. This should reset any settings that may have been thrown off with the device.

After that I would immediately look to whatever firewall or security software you may have installed. I can't really be much more specific without the information provided.
If you need detailed instructions on getting to device manager to remove/reinstall the device just say so, it's not horribly complicated though.
My System SpecsSystem Spec
14 Mar 2011   #3

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
remove the network device from the device manager, and allow the computer to rediscover it. This should reset any settings that may have been thrown off with the device.

After that I would immediately look to whatever firewall or security software you may have installed. I can't really be much more specific without the information provided.
If you need detailed instructions on getting to device manager to remove/reinstall the device just say so, it's not horribly complicated though.

Thank you for the reply. If it's not to much trouble can you please give me detailed instructions? I think I know what to do, I just want to make sure I do it right so I really don't screw up the computer any more.
My System SpecsSystem Spec
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14 Mar 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Note: you may also simply disable and then enable the device using the same steps, only you would right click disable, then right click the same item again and enable though I don't know if that will reset the associated settings.

open control panel (choose small icon view in the top right if you don't already have it that way)
click system.
In the window that opens click device manager on the left side of the screen.
A new window will open.
In that window you want to look for network adapters, then click the little triangle to expand it.
If you have more than one device listed there, you may have to use a little common sense to figure out which one is the device you want to deal with. (if that doesn't work post a screenshot and someone here can tell you)
Once you've located the device right click it and choose uninstall.

If the device doesn't automatically reinstall itself you can
a - reboot, it should detect the next time you log into windows
b - right click the computer name (the very top item in the device manager window) and choose scan for hardware changes.
My System SpecsSystem Spec
15 Mar 2011   #5

Windows 7 Home Premium 64bit
 
 

Thank you very much Magnuscreed! I did exactly what you told me to do, and was able to get it working again. Thanks again you are a lifesaver~

~zetta
My System SpecsSystem Spec
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 wireless Internet can't connect




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