Internet speed loss

Hey there guys. So here's my problem :
I've been experiencing in the last 5-6 months a progressive loss of internet speed. I've called my ISP tech support and they told me to do a reset to the modem for about 10s. It worked lol. For about 1 or 2 days -.- Then it went to it's same position again, a low speed internet. My package grants me 10mb/s and in my isp speedtest it gives my the 9.75 mb/s of download speed it should give and a lame 0.20 mb/s of upload speed. The thing is that when im downloading stuff, it gives me a speed of like 67kb/s, when it should give me from 600kb/s to 1mb/s. I dont know if it can be the modem or the router but one thing is granted, im losing allot of internet speed. My modem is the ARRIS Touchstone TM502G and my router is the SMCWBR14S-N2.
The house internet is used by 3-4 people, but only 2 of them require more internet, because of the online games. Even though only mine requires more, because the other's games I dont think it requires too much bandwith.

What should or can I do to fix this please? If you need any more information please tell me.

Thanks

PRiMO said:

Hey there guys. So here's my problem :
I've been experiencing in the last 5-6 months a progressive loss of internet speed. I've called my ISP tech support and they told me to do a reset to the modem for about 10s. It worked lol. For about 1 or 2 days -.- Then it went to it's same position again, a low speed internet. My package grants me 10mb/s and in my isp speedtest it gives my the 9.75 mb/s of download speed it should give and a lame 0.20 mb/s of upload speed. The thing is that when im downloading stuff, it gives me a speed of like 67kb/s, when it should give me from 600kb/s to 1mb/s. I dont know if it can be the modem or the router but one thing is granted, im losing allot of internet speed. My modem is the ARRIS Touchstone TM502G and my router is the SMCWBR14S-N2.
The house internet is used by 3-4 people, but only 2 of them require more internet, because of the online games. Even though only mine requires more, because the other's games I dont think it requires too much bandwith.

What should or can I do to fix this please? If you need any more information please tell me.

Thanks

would you by chance be downloading from a torrent site? Or perhaps using homegroup for networking?

Your ISP rates your connection @ 10 Mb and speedtest shows 9.75 as advertised. The upload speed is a little low but not much. Have you tried speed tests when the others are online gaming, and when they arent?


Ken

I am not by any chance downloading any torrent at all. That homegroup part I didn't quite understand it. You mean if my network is set up as homegroup?

I have done 2 speedtests while playing Battlefield : Bad Company 2 only, one of these is speedtest.com and the other is the speedtest on my isp website. They both gave me the same numbers. But ingame I had 300+ ping.