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Windows 7: Hardware/Wifi Adapter/Program Malfunctioning

18 Apr 2011   #1

Windows 7 Home Premium 64-bit
 
 
Hardware/Wifi Adapter/Program Malfunctioning

as i came back from my sister's house on one fine day, i opened up my seemingly untouched computer, hoping to play another rousing match of TF2. unfortunately, there is a really horrifying problem with my internet: it doesn't work. the problem is 36263163189% NOT from my router/connection point, seeing as i have taken it to 3 different locations with no success. it's odd, because no matter what i try, it's almost like my computer is pushing me away from any internet access. i tried pretty much everything that i could find by looking through google, and to no avail.

anyone who successfully helps me gets a free cookie!

My System SpecsSystem Spec
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18 Apr 2011   #2

Windows 7 Ultimate 64bit
 
 

Hiya pal and welcome to the forums. A good start would be if you could fill in your system spec in full (as best you can), just makes it easier for us to try and help you out
My System SpecsSystem Spec
18 Apr 2011   #3

Windows 7 Home Premium 64-bit
 
 

alright, i went over it.

also, here is a little bit of extra info: ASUSTeK Computer Inc. - Notebooks- ASUS G73Jh
My System SpecsSystem Spec
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18 Apr 2011   #4

Windows 8 Core X64
 
 

Download and install the latest Chipset and Wireless drivers from the ASUS site: ASUSTeK Computer Inc. -Support- Drivers and Download G73JH

You can see what hardware you have in Device Manager.
Winkey+R, type devmgmt.msc and press Enter or click on GO to get there.

Also, is there a switch on the computer that turns the Wireless on and off? If so, make sure it's on.

Several other threads I've found with this laptop and similar problems were resolved by restoring the computer to it's factory installed state. Painful but sometimes that is the only viable resolution.

If you chose to go this route, make sure you backup your data first (anything you don't want to lose).

See the Users Manual on page 18 for instructions on how to do this. It's at the bottom of the page at the link above.
My System SpecsSystem Spec
18 Apr 2011   #5

Windows 7 Home Premium 64-bit
 
 

okay, so i got to the device manager, and i looked under the "network Adapters' tab to see a very long list of various adapters, and all with one thing in common: the yellow warning sign. i checked the properties of one of them and it says that "This device is not working properly because windows cannot load the drivers required for this device". what do i do from this point?


P.S: i don't have a wi-fi switch, and i wouldn't be able to directly download the files i need because i am using a spare computer.
My System SpecsSystem Spec
18 Apr 2011   #6

Windows 8 Core X64
 
 

Can you post a screen shot of the Device manager window with Network expanded please. See here for info on using the built in Snipping Tool: How to Use the Snipping Tool in Vista - Vista Forums It's for Vista but works the same in Windows 7.
My System SpecsSystem Spec
18 Apr 2011   #7

Windows 7 Home Premium 64-bit
 
 

Capture.png picture by Fuhrenetique - Photobucket

UNLISTED

WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)

all of them are the same. dat yellow mark.
My System SpecsSystem Spec
19 Apr 2011   #8

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by Frenetic View Post
okay, so i got to the device manager, and i looked under the "network Adapters' tab to see a very long list of various adapters, and all with one thing in common: the yellow warning sign. i checked the properties of one of them and it says that "This device is not working properly because windows cannot load the drivers required for this device". what do i do from this point?


P.S: i don't have a wi-fi switch, and i wouldn't be able to directly download the files i need because i am using a spare computer.
Your going to have to download all the drivers using the link Ztruker supplied pal...
Use your spare computer to download them, then copy them to a CD/DVD or usb stick, then transfer them across to your lappy.
My System SpecsSystem Spec
19 Apr 2011   #9

Windows 7 Home Premium 64-bit
 
 

there are quite a few different tabs, but which is the right one?

ASUSTeK Computer Inc. -Support- Drivers and Download G73JH
My System SpecsSystem Spec
19 Apr 2011   #10

Windows 7 Home Premium 64-bit
 
 

whaat, none of these files that i downloaded will launch. something about a missing XML file?
My System SpecsSystem Spec
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