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Windows 7: Internet connection just stops and DPS doesn't run

17 May 2011   #1
EduinJBL

Windows 7 Home Premium x64
 
 
Internet connection just stops and DPS doesn't run

Hi,
I'm new to the forum and I have an issue. My 6 month old laptop just spontaneously stopped connecting to the internet. It says it has limited access to the network that 3 other computers all work on. I tried to diagnose it but the diagnostics says Diagnostics Policy Service isn't working. I tried to run DPS manually through services.msc and it came up with 'Error 2: The system cannot find the file specified.
Would truly appreciate help and offer anyone who does help an apology in advance for my computing naivety.


My System SpecsSystem Spec
.
17 May 2011   #2
DMHolt57

 
 

run Malwarebytes Anti Malware scan and see what comes up...
My System SpecsSystem Spec
17 May 2011   #3
EduinJBL

Windows 7 Home Premium x64
 
 

can't download it as I have no internet access
My System SpecsSystem Spec
.

17 May 2011   #4
EduinJBL

Windows 7 Home Premium x64
 
 

actually I realised I can download it on this computer and transfer it over the network
My System SpecsSystem Spec
17 May 2011   #5
EduinJBL

Windows 7 Home Premium x64
 
 

I've completed both a malwarebytes and a NIS scan and both came up with nothing. Thoroughly stumped
My System SpecsSystem Spec
17 May 2011   #6
EduinJBL

Windows 7 Home Premium x64
 
 

the dependency service or group failed to start

I seem to have a similar problem, but hopefully a little better after doing sfc /scannow it found nothing and I still have the same problem. So here is my ip config /all after resetting my winsock entries and the TCP/IP stack is:
ImageShack® - Online Photo and Video Hosting
ImageShack® - Online Photo and Video Hosting

Help would be much appreciated
My System SpecsSystem Spec
17 May 2011   #7
play2mefish

windows 7 ultimate x64
 
 

The first image from above showed that you had an IP address of 169.xxx.xxx.xxx, which means you don't have a valid IP address. Start a command prompt, and run ipconfig /release and then run ipconfig /renew Let me know if this helps.
My System SpecsSystem Spec
18 May 2011   #8
EduinJBL

Windows 7 Home Premium x64
 
 

My System SpecsSystem Spec
18 May 2011   #9
play2mefish

windows 7 ultimate x64
 
 

Did you check and see if the RPC service is running? The RPC service stands for Remote Procedure Call (RPC). Try starting this service and then try the release and renew again.
My System SpecsSystem Spec
18 May 2011   #10
EduinJBL

Windows 7 Home Premium x64
 
 

it was running all along, same results again.
My System SpecsSystem Spec
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 Internet connection just stops and DPS doesn't run




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