Windows 7: Internet connection just stops and DPS doesn't run
17 May 2011
EduinJBL
Windows 7 Home Premium x64
7 posts
Internet connection just stops and DPS doesn't run
Hi,
I'm new to the forum and I have an issue. My 6 month old laptop just spontaneously stopped connecting to the internet. It says it has limited access to the network that 3 other computers all work on. I tried to diagnose it but the diagnostics says Diagnostics Policy Service isn't working. I tried to run DPS manually through services.msc and it came up with 'Error 2: The system cannot find the file specified.
Would truly appreciate help and offer anyone who does help an apology in advance for my computing naivety.
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
17 May 2011
DMHolt57
Windows 8 Pro 9200 x64 w/Media Center
719 posts
Austin, Texas
run Malwarebytes Anti Malware scan and see what comes up...
System Manufacturer/Model Number HP a1250n, dv7 3173nr OS Windows 8 Pro 9200 x64 w/Media Center CPU AMD 3800+ X2 Motherboard MSI 7093 Memory 3GB Monitor(s) Displays Hitachi 22" CRT Samsung 24" sa550 Screen Resolution 1600x1200 1920x1080
Internet Speed 20Mb/s Other Info http://www.pixelmansion.com
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
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17 May 2011
EduinJBL
Windows 7 Home Premium x64
7 posts
actually I realised I can download it on this computer and transfer it over the network
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
17 May 2011
EduinJBL
Windows 7 Home Premium x64
7 posts
I've completed both a malwarebytes and a NIS scan and both came up with nothing. Thoroughly stumped
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
17 May 2011
play2mefish
windows 7 ultimate x64
44 posts
Alaska
The first image from above showed that you had an IP address of 169.xxx.xxx.xxx, which means you don't have a valid IP address. Start a command prompt, and run ipconfig /release and then run ipconfig /renew Let me know if this helps.
System Manufacturer/Model Number Custom Build OS windows 7 ultimate x64 CPU AMD Phenom II x6 1090T Motherboard Gigabyte GA-MA770T Memory 12gb Graphics Card Radeon HD 4770 Sound Card Onboard MB Monitor(s) Displays 27" Asus LCD Screen Resolution Huge
Keyboard Standard PS2 Mouse USB Optical Mouse PSU Cooler MastereXtreme Power RS550 Case Unknown Cooling Arctic Cooling Freezer Pro Hard Drives WD 1TB STA 3.0
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
18 May 2011
play2mefish
windows 7 ultimate x64
44 posts
Alaska
Did you check and see if the RPC service is running? The RPC service stands for Remote Procedure Call (RPC). Try starting this service and then try the release and renew again.
System Manufacturer/Model Number Custom Build OS windows 7 ultimate x64 CPU AMD Phenom II x6 1090T Motherboard Gigabyte GA-MA770T Memory 12gb Graphics Card Radeon HD 4770 Sound Card Onboard MB Monitor(s) Displays 27" Asus LCD Screen Resolution Huge
Keyboard Standard PS2 Mouse USB Optical Mouse PSU Cooler MastereXtreme Power RS550 Case Unknown Cooling Arctic Cooling Freezer Pro Hard Drives WD 1TB STA 3.0
System Manufacturer/Model Number Toshiba Satellite C660 OS Windows 7 Home Premium x64 CPU Celeron(R) Dual Core CPU T3500 @2.10GHz Memory 3gb Graphics Card Mobile Intel(R) Series Express Chipset Family Sound Card Realtek High definition Audio Screen Resolution 1366 x 768
Internet connection just stops and DPS doesn't run problems?