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Windows 7: Help connecting to dial up connection via router

20 May 2011   #1

Windows 7 64bit Ultimate
 
 
Help connecting to dial up connection via router

Hi you guys! So I do a lot of tech support for my family, however I'm a bit stumped a family member presented me with a problem on her hp netbook. She has verizon internet which is dial up and has a belkin router broadcasting the signal. Today however she was unable to connect. Usualy a box would pop up when she would connect to the network or a notification window would come up saying it is connecting to the dial connection. The window did have a box to check or un check asking to do it automaticaly, My question is how would i go about checking the box again and connecting the dial up connection?
thanks!
the computer is a netbook running Windows 7 starter it is an HP brand

My System SpecsSystem Spec
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20 May 2011   #2

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Camj45,

Dial up connections are not possible behind a router. there would need to be an RJ-11 Cable(Phone cable) plugged into the computer.
Does the pop up box contain an IP, phone number, Just username and password, is it a windows box or Verizon box?
My System SpecsSystem Spec
20 May 2011   #3

Windows 7 64bit Ultimate
 
 

It's a verizon box and its hooked via mac it gives off signal and before this occured when ever the netbook would connect a window would pop up saying "establishing connection" or "connecting" and since its dial up yea there has to be a phone jack plugged in
My System SpecsSystem Spec
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20 May 2011   #4

Windows 7 64bit Ultimate
 
 

As far as IP address and username i'm not to sure im going to run over there tomorrow and check it out and see what i can do
My System SpecsSystem Spec
23 May 2011   #5

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Any updates regarding this?
My System SpecsSystem Spec
24 May 2011   #6

Windows 7 64bit Ultimate
 
 

Sorry for a late response,
After about a couple of minutes of trouble shooting the router and the connection. It was a matter of restarting the network which included the modem, router etc. After the network restarted I reconnected the laptop with out any trouble after i troubleshooted and restarted the network.
My System SpecsSystem Spec
24 May 2011   #7

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Sometimes things just need a good reboot
My System SpecsSystem Spec
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 Help connecting to dial up connection via router





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