Quote: Originally Posted by WebMattR
If you log into the router, it should show you the username and password required for the PPoE connection to their end of things. I would honestly look into whether or not what they're saying is legal (I know that over here they can't require you use their modem, but they can refuse you tech support if you don't).
Also, if you plug in your spare wireless router and log into the configuration, many of them have an option to turn all the routing functionality off, and use it simply as a wireless access point.
As well as a username and password to log into my Sky internet service Sky have also included in the router's firmware another username and password that needs to be extracted if I were to use a third-party router.
As I say, this is written into their contract terms and this was part of the answer I got when I queried why I couldn't use a non-Sky router: The reason we don't support the use of other routers is because we would not be able to provide end to end support with these. The use of other routers haven't been tested and configured to be used with Sky broadband.
In other words they're trying to say that having a uniform router for all their customers enables them to give better customer service, but that is open to question. They did also hint strongly that there would be a distinct lack of technical support if I ditch their router.
Anyway, I'll look into the suggestion you've offered and see if I can make any headway. I'm contracted to Sky until September so I may just bite the bullet and switch to an ISP that doesn't impose any sort of hardware restriction when my year is up.