Ethernet cable not detected


  1. Posts : 3
    Windows 7
       #1

    Ethernet cable not detected


    One of my Windows 7 computer has been getting an error for 24 hours that the ethernet cable is not detected and it can not connect to the internet. Other Windows 7 computers on the same router/internet connection work fine.

    I have already tried the following all of which were not successful.
    -Plug in a different cable.
    -Reboot the computer.
    -Disable and then re-enable the connection.
    -Restore to a previous system point.
    -Inspect the connector for a problem with the pins.
    -Look at the device manager for problems.
    -Work through the windows troubleshooter.

    The device is described as a Broadcom Netlink Gigabit Ethernet, although it does not appear to be a separate card and looks to be built into the motherboard. The Motherboard is Alienware 04VFW2 version A02.

    Any help is appreciated.

    Thanks.
      My Computer


  2. Posts : 471
    W7 Professional x64
       #2

    Having done all those steps, particularly if you tried a known-good cable and known-good port (i.e: unplug one other computer and plug that cable into the non-functioning machine), I would say that the machine has a failed onboard nic.

    ...unless it's some how disabled in BIOS, but I don't think it's possible if it's showing you.
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Thanks for the help. Indeed I did try a known-good cable and a known-port. In addition to the above, I deleted the nic and drivers from the device manager and reinstall which was also not successful. It must be a failed onboard nic.
      My Computer


  4. Posts : 471
    W7 Professional x64
       #4

    I'm afraid taht sounds like the case. Is this a desktop or a laptop?
      My Computer


  5. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #5

    Check the connector on the NIC. You might have one of the wires bent or pushed down.
      My Computer


  6. Posts : 3
    Windows 7
    Thread Starter
       #6

    Its a desktop. Thanks keg, I did check the wires and they are not bent. Im planning on going out to buy and install a new nic card today.
      My Computer


  7. Posts : 471
    W7 Professional x64
       #7

    You should be able to pick up a NIC card for around $20. Just make sure you buy the correct card for your machine. :)
      My Computer


 

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