Windows 7: Wireless Problems

Okay, I'm doing this over the phone with someone atm, so this is getting a bit more difficult. Also, she's not the most computer literate:/

So I got her to do this, and watched her do it over screen share on skype, and I got her to type in the commands like you suggested.

The C:\results.txt didn't seem to work as a command to be typed in, sorry if this is wrong, I'm not good with cmd at all:/
The wireless adaptor didn't seem to show up though, only the LAN and the tunnel adaptors.

I also told her to restart the computer and do as BW suggested earlier by checking thorugh BIOS. However, she couldn't seem to find anything to do with the adaptors by herself so it's something I can look at when I get back.



Anyways, when the computer restarted it worked fine again. It's been out of service since Xmas but it worked fine now:/ Any idea what could have kicked it into action?

I grew wary of this random fix so I asked her to restart the computer again and it's down again.

Sorry this is a long post, there's just a lot of new info:/ So....any theories?

Thanks a lot,
Stubbyhs.

I'm coming to the conclusion your wireless adapter may be faulty.

I ran the check on my computer and the readout looked like this:



As you can see, everything looks good.

The WLAN2 is my wireless printer, which was disconnected.

WLAN is my wireless network connection, which is fine.

The Ethernet adapter is disconnected as I don't use it.

Is there any way you could get hold of another wireless adapter to see whether that works?

Okay, as I thought, the WLAN isn't showing up.

I will try and get hold of another card and install it, or I could try using USB Adaptor.

If that doesn't work I will get back to you.

Thanks alot for your help.

You're more than welcome.

If you can let us know how things go it may be helpful for anyone who has a similar problem in the future.

I hope you get a result.