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Windows 7: Wireless Problems


22 Jun 2011   #1

Windows 7 Ultimate 64 bit
 
 
Wireless Problems

Hi there,

I am currently trying to fix an HP G6000 running Vista HP 32bit.

I cannot get the wireless to work and was wondering if I could get some help.

I think the service is not starting, it's not showing up in the network connections. Also there is a switch for it on the front of the laptop which should go blue when the WLAN is on, but instead is showing red whether it is switched on or not.

I will attach the DxDiag, any suggestions welcome! Also I have checked the services and it is set to starting.

Thanks a lot,
Stubbyhs




Attached Files
File Type: txt DxDiag.txt (43.5 KB, 9 views)
My System SpecsSystem Spec
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22 Jun 2011   #2

Windows 7 Ultimate 64 bit
 
 

"Services on the computer can be brought up by typing "Services.msc" in the run box. The service in question is called WLAN AutoConfig, make sure that service is set to automatic startup and the service is started. Let us know if that fixes the issue."

I have been looking at other posts and this was popular, but it hasn't solved my problem.
My System SpecsSystem Spec
22 Jun 2011   #3

Windows 7 Ultimate SP1 64-Bit
 
 

Have you checked in Device Manager to see whether there is a problem with the wireless adapter?

Have you checked to see if your Internet service is working? If you haven't already done so just connect an ethernet cable from your computer to your wireless router.
My System SpecsSystem Spec
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22 Jun 2011   #4

Windows 7 Ultimate 64 bit
 
 

Yes I have, I cannot find it there at all:/

And yes, I am using it connected through Ethernet at the moment.
My System SpecsSystem Spec
22 Jun 2011   #5

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by stubbyhs View Post
Yes I have, I cannot find it there at all:/

And yes, I am using it connected through Ethernet at the moment.
If the wireless adapter is not showing in Device Manager you'll need to install a driver for it.

If you have a driver disc that came with computer you can use that. If not, you'll need to go to HP's support site and download a driver from there.
My System SpecsSystem Spec
22 Jun 2011   #6

Windows 7 Ultimate 64 bit
 
 

I have uninstalled and reinstalled both the Wireless and Ethernet connections at least once. No dice. Any other suggestions?
My System SpecsSystem Spec
22 Jun 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Have you checked to see whether you can either add a wireless device, set up a wireless network or connect to a wireless network in the Network & Sharing Center?
My System SpecsSystem Spec
22 Jun 2011   #8

Windows Ultimate 64 bit
 
 

stubbyhs, try this: Reboot your pc, Press F2 to get into your Bios. Look through the settings to see if your Wireless is turned off if yes turn it back on, save the settings and you should be able to get on the wireless.

#2. Goto www.dell.com/support or www.support.dell.com Click the Support tab, input your service tag no#, Go to Drivers, you want to get your drivers from Dell not the manufacturer. Dell's are funny that way. Let us know what happens!

BW
My System SpecsSystem Spec
23 Jun 2011   #9

Windows 7 Ultimate 64 bit
 
 

@SeaVixen

Yes I have tried that, I can do nothing to do with wireless. It's as if the Wireless Card isn't there at all. Could the hardware be broken? Is there any way of testing it?

@BW

I will check that now. Also I am using an HP, not a Dell.

Thanks,
Stubbyhs
My System SpecsSystem Spec
23 Jun 2011   #10

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by stubbyhs View Post
@SeaVixen

Yes I have tried that, I can do nothing to do with wireless. It's as if the Wireless Card isn't there at all. Could the hardware be broken? Is there any way of testing it?

@BW

I will check that now. Also I am using an HP, not a Dell.

Thanks,
Stubbyhs
To check your wireless adapter, go to Start and type in cmd, right-click cmd under Programs and choose Run as Administrator and accept the UAC prompt.

At the command prompt window type ipconfig /all and press Enter to run the command. Now type C:\results.txt then press Enter to run this command.

This will open Notepad with a list of the results for your wireless adapter, which you can save and post on here for our network experts to have a look at.
My System SpecsSystem Spec
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