Windows 7 - Remote Access Help

I need some help using a remote access program (open to new programs, too). My friend who lives across the country's laptop needs help, and as it's easier for me to take control and just get everything done, I need some help with using a remote access program... It seems like TeamViewer lags out, since she can see what I open, but 10 minutes later, I still can't see firefox...

Odds are not in your favor here, if TeamViewer is timing out then more than likely any or all of the remote control tools will timeout.

If the user on the laptop dies not need to see what you are doing, you could try a microsoft direct connection, and then try to repair the laptops issue.

Do this by: Clicking Start, Run, type in MSTSC and click ok. Then whe prompted for a computer name, you will need to know the IP address of the laptop, and a user name and password. Hope this helps!

MSTSC won't work because they are on Home Premium Windows 7.

Got the issue worked out after a thorough scan with MSE, and disabling Toshiba's OEM crapware.