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Windows 7: "Windows was unable to connect"


13 Jul 2011   #1

Win7 - 64
 
 
"Windows was unable to connect"

Hi,

I'am having problems when connecting to my router. Some times i can connect to my router on the first attempt, but after a while it disconnects randomly and i cant connect back without trying to connect about half an hour. Its also really slow although sometimes its superfast. When i cant connect to my router i try fixing it with troubleshooter and it's not succesfull most of the time, but somehow it repairs it and it connects to internet(if i am lucky). I'am running Windows 7 64-bit and i have Belkin USB wireless adapter ( Belkin surf N150) When i first bought the adapter it didnt connect to internet, so i throught it is not working and i got it replaced.
I got the same problem with the second one as well, it's been a quite long time since
i had this problem and its starting to annoy me really badlly.
I just cant figure out if it is something to do with my settings/windows or my wireless adapter. I dont think theres something wrong with router because my brother connects to it without any problems.(wireless) I want to show you the troubleshooter reports as well.

REPORT WHEN
TROUBLESHOOTER DONT FIX THE PROBLEM

Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Not fixed
Reset the wireless adapter Completed
Investigate router or access point issues Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed


Issues found Detection details

6 Problem with wireless adapter or access point Not fixed

Reset the wireless adapter Completed

Network Diagnostics Log
File Name: B8477B05-A97E-42E6-86B4-6D83C472715A.Repair.1.etl


Investigate router or access point issues Completed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Network Diagnostics Log
File Name: 7C1930DF-0D92-4178-8FA7-88A2B08C897C.Repair.4.etl


Refer to Windows Help and Support for more information about wireless connectivity problems Completed

Windows cannot resolve your wireless connectivity issue.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection 4 driver information:

Description . . . . . . . . . . : Belkin USB Wireless Adaptor
Manufacturer . . . . . . . . . : Belkin International, Inc.
Provider . . . . . . . . . . . : Belkin International, Inc.
Version . . . . . . . . . . . : 1086.5.1111.2009
Inf File Name . . . . . . . . . : C:\Windows\INF\oem9.inf
Inf File Date . . . . . . . . . : 07 January 2010 09:20:00
Section Name . . . . . . . . . : RTL8192su.ndi
Hardware ID . . . . . . . . . . : usb\vid_050d&pid_945a
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 3ad38b8a-7c03-4f04-89da-725abc2bbb9a
Interface name: Belkin USB Wireless Adaptor
Interface type: Native WiFi
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 2

Connection status summary
Connection started at: 2011-07-13 15:50:58-463
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail

List of visible access point(s): 10 item(s) total, 10 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-26-44-EC-AC-CD Infra <unknown> -74 1 O2wirelessECACCD
00-26-5A-7A-DD-05 Infra g -74 6 D-Link
00-1F-33-50-43-24 Infra g -73 6 SKY02652
00-24-B2-43-E7-4A Infra g -66 8 SKY27180
00-26-44-7B-72-5D Infra g -65 11 O2wireless118059
00-1F-9F-4B-5A-FD Infra g -73 11 Thomson81733E
00-01-E3-F3-76-3B Infra g -82 2 TiscaliF3763B
00-01-E3-F4-C7-85 Infra g -74 4 Alpha1
00-24-B2-B4-4B-80 Infra g -74 6 Blondieee
7C-03-4C-7C-1D-73 Infra <unknown> -74 6 SKYC1D72

Connection History

Information for Auto Configuration ID 3

List of visible networks: 10 item(s) total, 10 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 42 Yes O2wirelessECACCD
Infra g No 42 Yes D-Link
Infra g Yes 44 Yes SKY02652
Infra g Yes 58 Yes SKY27180
Infra g Yes 60 Yes O2wireless118059
Infra g Yes 44 Yes Thomson81733E
Infra g Yes 26 Yes TiscaliF3763B
Infra g Yes 42 Yes Alpha1
Infra g Yes 42 Yes Blondieee
Infra <unknown> Yes 42 Yes SKYC1D72

List of preferred networks: 1 item(s)
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 3
Connection started at: 2011-07-13 15:51:35-829
Auto Configuration ID: 3
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-b2-43-e7-4a
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success

Information for Auto Configuration ID 2

List of visible networks: 9 item(s) total, 9 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 7 Yes Blondieee
Infra g Yes 44 Yes SKY02652
Infra g Yes 62 Yes SKY27180
Infra g Yes 44 Yes Thomson81733E
Infra g Yes 60 Yes O2wireless118059
Infra g Yes 26 Yes TiscaliF3763B
Infra g No 42 Yes D-Link
Infra <unknown> Yes 43 Yes O2wirelessECACCD
Infra <unknown> Yes 26 Yes SKYC1D72

List of preferred networks: 1 item(s)
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

Information for Connection ID 2
Connection started at: 2011-07-13 15:50:58-463
Auto Configuration ID: 2
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-b2-43-e7-4a
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: No
Number of security packets received: 2
Number of security packets sent: 2
Security attempt status: Fail 0x00048005

Information for Auto Configuration ID 1

List of visible networks: 10 item(s) total, 10 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g No 26 Yes D-Link
Infra g Yes 43 Yes SKY02652
Infra g Yes 56 Yes SKY27180
Infra g Yes 26 Yes Blondieee
Infra g Yes 43 Yes Thomson81733E
Infra g Yes 58 Yes O2wireless118059
Infra g Yes 42 Yes TiscaliF3763B
Infra g Yes 42 Yes Alpha1
Infra <unknown> Yes 42 Yes O2wirelessECACCD
Infra <unknown> Yes 26 Yes SKYC1D72

List of preferred networks: 1 item(s)
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 1
Connection started at: 2011-07-13 15:50:13-065
Auto Configuration ID: 1
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-00-00-00-00-00
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x00038001




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 3ad38b8a-7c03-4f04-89da-725abc2bbb9a
Interface name: Belkin USB Wireless Adaptor
Interface type: Native WiFi
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class

Root cause:
Windows could not connect to "SKY27180"
You can try to connect again.

Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection 4" on this computer.




Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Layer2 Security
Initialize Status: Success

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "SKY27180"
Wireless authentication failed because of a timeout.

Detailed root cause:
Layer 2 security key exchange did not generate multicast keys before timeout

Repair option:
Connect to "SKY27180" again
If the problem continues, contact the network administrator or your hardware manufacturer for further assistance.

Information for connection being diagnosed
Interface GUID: {3ad38b8a-7c03-4f04-89da-725abc2bbb9a}
Interface name: Belkin USB Wireless Adaptor
Interface type: Native WiFi
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security enabled: Yes
Connection ID: 2
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Wireless Protected Access with pre-shared keys (WPA-PSK)
Configured Encryption type: TKIP
Security connect status: Fail 0x00048005
Number of security packets received: 2
Number of security packets sent: 2
802.1X protocol: No
Key exchange initiated: Yes
Unicast keys received: Yes
Multicast keys received: No



Network Diagnostics Log
File Name: B8477B05-A97E-42E6-86B4-6D83C472715A.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: FAIK-PC
Windows Version: 6.1
Architecture: amd64
Time: Wednesday, July 13, 2011 3:51:35 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

THIS IS WHEN THE TROUBLESHOOTER FIXES THE PROBLEM

Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless connectivity problems Not run


Issues found Detection details

6 Problem with wireless adapter or access point Fixed

Reset the wireless adapter Completed

Network Diagnostics Log
File Name: 8754EF01-2F1D-4625-BDE9-02D87A4B2966.Repair.1.etl


Investigate router or access point issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run

Windows cannot resolve your wireless connectivity issue.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection 4 driver information:

Description . . . . . . . . . . : Belkin USB Wireless Adaptor
Manufacturer . . . . . . . . . : Belkin International, Inc.
Provider . . . . . . . . . . . : Belkin International, Inc.
Version . . . . . . . . . . . : 1086.5.1111.2009
Inf File Name . . . . . . . . . : C:\Windows\INF\oem9.inf
Inf File Date . . . . . . . . . : 07 January 2010 09:20:00
Section Name . . . . . . . . . : RTL8192su.ndi
Hardware ID . . . . . . . . . . : usb\vid_050d&pid_945a
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 3ad38b8a-7c03-4f04-89da-725abc2bbb9a
Interface name: Belkin USB Wireless Adaptor
Interface type: Native WiFi
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 2

Connection status summary
Connection started at: 2011-07-12 23:03:19-557
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail

List of visible access point(s): 6 item(s) total, 6 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-24-B2-43-E7-4A Infra g -73 8 SKY27180
00-1F-9F-4B-5A-FD Infra g -72 11 Thomson81733E
00-26-44-7B-72-5D Infra g -71 11 O2wireless118059
00-1F-33-50-43-24 Infra g -73 6 SKY02652
00-26-5A-7A-DD-05 Infra g -82 6 D-Link
00-24-B2-B4-4B-80 Infra g -73 6 Blondieee

Connection History

Information for Auto Configuration ID 3

List of visible networks: 9 item(s) total, 9 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 42 Yes O2wirelessECACCD
Infra g Yes 44 Yes SKY02652
Infra g Yes 44 Yes Blondieee
Infra g Yes 47 Yes SKY27180
Infra g No 42 Yes D-Link
Infra g Yes 58 Yes O2wireless118059
Infra g Yes 26 Yes SKY92343
Infra g Yes 46 Yes Thomson81733E
Infra <unknown> Yes 26 Yes SKYC1D72

List of preferred networks: 1 item(s)
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 3
Connection started at: 2011-07-12 23:04:49-978
Auto Configuration ID: 3
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00000000
Association reason code: 0x00000000

Information for Auto Configuration ID 2

List of visible networks: 9 item(s) total, 9 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 43 Yes SKY02652
Infra g Yes 47 Yes SKY27180
Infra g No 42 Yes D-Link
Infra g Yes 58 Yes O2wireless118059
Infra g Yes 47 Yes Thomson81733E
Infra g Yes 42 Yes SKY92343
Infra g Yes 43 Yes Blondieee
Infra <unknown> Yes 42 Yes SKYC1D72
Infra <unknown> Yes 26 Yes O2wirelessECACCD

List of preferred networks: 1 item(s)
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

Information for Connection ID 2
Connection started at: 2011-07-12 23:03:19-557
Auto Configuration ID: 2
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-24-b2-43-e7-4a
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 2
Number of security packets sent: 2
Security attempt status: Fail 0x00038012

Information for Auto Configuration ID 1

List of visible networks: 9 item(s) total, 9 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 43 Yes Blondieee
Infra g Yes 44 Yes SKY02652
Infra g Yes 47 Yes SKY27180
Infra g Yes 42 Yes SKY92343
Infra g Yes 46 Yes O2wireless118059
Infra g Yes 42 Yes Thomson81733E
Infra g No 42 Yes D-Link
Infra <unknown> Yes 42 Yes SKYC1D72
Infra <unknown> Yes 42 Yes BTHomeHub2-P7S2

List of preferred networks: 1 item(s)
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 1
Connection started at: 2011-07-12 23:02:33-169
Auto Configuration ID: 1
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-00-00-00-00-00
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x00038001




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 3ad38b8a-7c03-4f04-89da-725abc2bbb9a
Interface name: Belkin USB Wireless Adaptor
Interface type: Native WiFi
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class

Root cause:
Windows could not connect to "SKY27180"
You can try to connect again.

Repair option:
Try connecting to "SKY27180" again, or connect to a different network
If you still can't connect to the network and you are the administrator, turn off your wireless router or access point, wait at least 10 seconds, turn it back on, and then try connecting again.




Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Layer2 Security
Initialize Status: Success

Result of diagnosis: There may be a problem

Information for connection being diagnosed
Interface GUID: {3ad38b8a-7c03-4f04-89da-725abc2bbb9a}
Interface name: Belkin USB Wireless Adaptor
Interface type: Native WiFi
Profile: SKY27180
SSID: SKY27180
SSID length: 8
Connection mode: Infra
Security enabled: Yes
Connection ID: 2
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Wireless Protected Access with pre-shared keys (WPA-PSK)
Configured Encryption type: TKIP
Security connect status: Fail 0x00038012
Number of security packets received: 2
Number of security packets sent: 2
802.1X protocol: No
Key exchange initiated: Yes
Unicast keys received: No
Multicast keys received: No



Network Diagnostics Log
File Name: 8754EF01-2F1D-4625-BDE9-02D87A4B2966.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: FAIK-PC
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, July 12, 2011 11:04:49 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

My System SpecsSystem Spec
.

16 Jul 2011   #2

Win7 - 64
 
 

no one got any idea ?
My System SpecsSystem Spec
16 Jul 2011   #3

windows 7 home premium 64-bit
 
 

I was having a similar issue with my new laptop and it started a couple days ago. I checked for the latest driver for my wifi, disabled firewall and antivirus (temporarily), all to no avail. Resetting my wireless router seems to have cleared up the problem, but it looks like you tried that early on.
My System SpecsSystem Spec
.


16 Jul 2011   #4

Windows 7 Professional 64 bit
 
 

Does your wifi router allow you to set the channel number it is to use?

1.if it is set to auto-change channel based on 'congestion' on the channel it is set on, try setting a channel manually, I have had problems with USB wifi sticks losing the connection , then being unable to re-connect when the router switches channel number itself.

2. If it has a fixed channel number , try changing to a different channel number , there may be interference on the channel number you are on right now.
My System SpecsSystem Spec
16 Jul 2011   #5

Windows 7 Professinal x64
 
 

in addition to changing the channel, also change the speed to just one type. such as just G or N. sometimes that helps with connection issues. Also don't use any crazy WPA2 or combination WPA Enterprise types. pick one such as just WPA in the router settings.
My System SpecsSystem Spec
17 Jul 2011   #6

Win7 - 64
 
 

@Chilidawg, I will try reseting the router today but dont think its going to work, because i believe theres something wrong with my settings/windows.

@Linkmaster, my router does allow me to change the channel numbers manually i dont think it dont change it self. Also tired changing channel before but didnt work.

@Ha102surfer, yeah i know that chaging the wireless mode could fix the issue mosft of the time but most of the time this way dont work either. I am allready using WPA based connection so do you think changing this would make any good ?

Thanks for your replies...
My System SpecsSystem Spec
Reply

 "Windows was unable to connect"




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