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Windows 7: Win 7 - internet access issue

23 Jul 2011   #1
heideway

Win 7 Professional
 
 
Win 7 - internet access issue

Hi,

I have three Windows7 machines and 1 windows XP machines on a home network. Yesterday morning all the Win7 machines indicated that they were connected via their wireless connections to the wireless router - but none had internet access. (Yellow exclamation mark shows on the tray icon - see attached screenshot).

Thinking that this was a router probelm I reset it - without any change to the win7 machines. Connecting them via the network cable connection was working fine, so I thought that it was a problem with the wireless software/hardware on the router.

However, the XP machine was (and still is) connecting fine with the router via the wireless signal. Our iPods, iPhone & an Android tablet are still connecting without any issues to the wireless and have internet connection, so this is limited to teh win 7 machines ( My laptop is on win 7 professional, the 2nd & 3rd machines are win 7 home premium x64bit.)

Additional Info:
- None of the Win 7 machines are doing automatic software updates.
- The router is a Netgear CG814WG v3 which has not had any software updates either.
- Wireless encryption details as per the "NetworkSnapshot" picture attached

-networksnapshot.png

Any help will be apprecaited,
Thanks Pete




My System SpecsSystem Spec
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23 Jul 2011   #2
whest

XP, Vista, W7 64bit Home Premium
 
 

Do you have windows update set to automatic updates, if so, maybe its updated the router driver for w7 recently - you could check in programs and features to see if this is the case- you could also try a system restore on one of the windows 7 machines to see if that resoves the problem - then you would be looking at an update causing the problem if the issue is fixed.

I have an xp machine on my network and the workgroup name for XP is MSHOME, so I also named the workgroups on my W7 PC and my laptop the same - could check to see your workgroup is the same name on all your PC's.
My System SpecsSystem Spec
24 Jul 2011   #3
heideway

Win 7 Professional
 
 

No automatic updates set for either machines or router.....
My System SpecsSystem Spec
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24 Jul 2011   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hello,

I would consider a Firmware update for your Netgear router.
Quote:
The router is a Netgear CG814WG v3 which has not had any software updates either.
Please let us know.
My System SpecsSystem Spec
27 Jul 2011   #5
heideway

Win 7 Professional
 
 

I have still not been able to solve thsi one. I was wondering whether anyone has had problems like this while using AVG anti-virus free - this is updated on all the affected computers.
My System SpecsSystem Spec
27 Jul 2011   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Post# 4 - Did you go to the link I have provided you to manually download the router's firmware? After the update, I would consider to reset the router to the factory default setting, then reconfigure all fresh.
My System SpecsSystem Spec
28 Jul 2011   #7
heideway

Win 7 Professional
 
 
Firmware upgrade

Hi,

The link provided does not list the router - I have the CG814WGv3 which is a proprietary router for Telstra Bigpond cable. I will have to pluck up the courage and spend an hour waiting on the on the phone before I can get hold of a technician (if things go well)

Will let you know how things turn out.....
My System SpecsSystem Spec
Reply

 Win 7 - internet access issue




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