Verrrrrry Slow Internet Connection - wireless

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  1. Posts : 7
    Windows 7 Home Premium 64 bit
       #1

    Verrrrrry Slow Internet Connection - wireless


    This is a new computer with Built-in wireless LAN (802.11b/g/n).
    Windows 7 Home Premium Edition 64-bit
    AMD Athlon™ II quad-core processor 645*
    6GB PC3-10600 DDR3 SDRAM
    ATI Radeon HD 4200 integrated graphics

    Router is netgear wnr834bv2 with up-to-date firmware

    All windows updates installed.
    All latest drivers installed.

    Removed Norton, running Avast.
    No viruses or malware.

    When it is connected with ethernet cable the download speed (per speedtest) is 23.91Mbps but on the wireless connection the speed drops to 0.41 Mbps.

    I ran it in safe mode plus network and got the same results.
    Also moved computer to within 3 feet of router and got same results.

    We had a desktop running Vista with a wireless connection in the exact same spot - no speed issues there. Also my laptop gets 21Mbps on speedtest in that location.

    HP tech support says it is to be expected and to run an ethernet cable. If that was possible I wouldn't have bought the model with the wireless card installed.

    I hope this is enough information for someone to help me.
      My Computer


  2. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #2

    Have you tried a different driver for your wireless LAN?
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Anthony said:
    Have you tried a different driver for your wireless LAN?
    No, I sort of assumed the latest would be the best. Perhaps that wasn't a good assumption - how do I find an older version? It is difficult to search for anything on that computer, I am using my laptop to surf.
      My Computer


  4. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    I have borrowed a wireless USB adapter and I am getting 20 Mbsp downloads with that. It isn't an elegant fix and it bugs me that I now have to buy an adapter that I shouldn't have had to, but it will have to do for now.
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Hate talking to myself but the latest update is the USB adapter is now down to less than 10 Mbps. Nothing else changed.

    Has nobody else experienced this or better yet, found a real fix for it?
      My Computer


  6. Posts : 6,285
    Windows 10 Pro X64
       #6

    Run System Information For Windows.

    Scroll down to the bottom of the page and get SIW Without Installer (English-Only).
    Under Hardware, click on Network adapters. Post the make and model number of your wireless device.
    Also post the info for the motherboard.

    Have you installed all updates, preferably while connected via Ethernet cable as it will go much faster. There may be an update for your wireless card already available.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    I have installed all updates and all driver updates (actually there were no newer drivers).

    The installed card only shows up as "802.11n Wireless LAN Card" but it is manufactured by Ralink.

    From SIW:

    Network Adapter 1
    Model SMCWUSB-G 802.11g Wireless USB 2.0 Adapter
    Status Connected
    MAC Address 00-13-F7-E9-3A-E6

    Type WIRELESS LAN
    Speed 54 Mbps
    Network Adapter 2
    Model 802.11n Wireless LAN Card
    Description [14] 802.11n Wireless LAN Card
    Status Connected (it can't be - the card is disabled)

    Network Adapter 3
    Model SMCWUSB-G 802.11g Wireless USB 2.0 Adapter
    Description [17] SMCWUSB-G 802.11g Wireless USB 2.0 Adapter
    Status Connected

    Network Adapter 4
    Model Realtek PCIe FE Family Controller
    Description [8] Realtek PCIe FE Family Controller
    Status Connected


    Manufacturer FOXCONN
    Model 2AB1
    Version 1.00
    Serial Number
    Bridge
    North Bridge AMD 785G Revision 00
    South Bridge AMD SB700 Revision 00
    CPU
    Name AMD Athlon(tm) II X4 645 Processor
    Cpu Socket Socket AM3 (938)
    Max CPU Speed 3100 MHz
    Memory
    Maximum Capacity 16384 MBytes
    Maximum Memory Module Size [unknown]
    Memory Slots 4
    Memory Type DDR3
    System Slots
    ISA 0
    PCI 5
    AGP 0
    VL-BUS 0
    EISA 0
    PCMCIA 0
    ExpressCard 0
    MCA 0
      My Computer


  8. Posts : 6,285
    Windows 10 Pro X64
       #8

    The SIW output has this for Wireless:

    Status Connected (it can't be - the card is disabled)


    Open Device Manager, expand Network Adapters.
    Right click on the Wireless adapter and select Enable.

    See if that helps.
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    I disabled it because it was even slower than the USB adapter.
      My Computer


  10. Posts : 6,285
    Windows 10 Pro X64
       #10

    If you enable it and run SIW again, does it provide any more info? The Ralink page goes by part number:

    Verrrrrry Slow Internet Connection - wireless-ralink.jpg

    Where are you getting your driver from? How do you know it's the l;atest available?

    Edit: You could also try this, see if something starting at boot time is the problem: http://support.microsoft.com/kb/929135
      My Computer


 
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