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Windows 7: Can ping but not browse-iPhone browses good


02 Aug 2011   #1

Windows 7 Ultimate x64
 
 
Can ping but not browse-iPhone browses good

Hello, i am in need of some help. Ive been trying to fix this all day long and im getting frustrated.

I recently had a new internet connection setup this morning. It was working fine up until 4-5 hours ago, now i cannot browse websites. I can ping yahoo.ca and other domain names and get responses. Im writing this on my iphone connected over wifi, so the problem is strictly with my pc. Pc is connected by wire and it is running win 7.

I cannot access my routers firmware by my pc(but i can on my iphone). Ive tried reinstalling network card drivers, disabling ipv6, inputting googles public dns servers on my adapter settings as well as several command prompt lines that i found by googling. (flushdns and netsh reset ...). Ive tried google chrome and ie. For what its worth, i was able to download and install a windows update.

I would reay appreciate any help.

My System SpecsSystem Spec
.

02 Aug 2011   #2

Windows 7 Ultimate x64
 
 

Im connected through a thomson dcm475 brand new cable modem and an old dlink dir-625 router. Ive also attempted removing the router from the equation an still cannot browse

I have microsoft sec essentials installed for av protection ad the sys is clean

It was working earlier- i changed nothing and installed no new hardware and it started doing this
My System SpecsSystem Spec
02 Aug 2011   #3

Windows 8 Core X64
 
 

Can you browse by IP address? For instance,

Code:
try http://www.mozilla.org then 67.215.65.132
Also, click on Start then Run and paste the following into the Run box, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.

That will tell us a lot about your network setup and configuration.
My System SpecsSystem Spec
.


02 Aug 2011   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hello,

Please post an ipconfig /all output for review.

Edit: oops....I was too slow posting.

Have you tried a different computer and plug it in to your Router and/or Modem?

Have you done a Power Cycle? http://www.ehow.com/how_2364116_powe...-computer.html
My System SpecsSystem Spec
03 Aug 2011   #5

Windows 7 Ultimate x64
 
 

OK, so i borrowed a friends laptop for further troubleshooting. It browses perfectly fine(hence how I am writing this post!)

Here is the information you guys asked for:

Code:
Windows IP Configuration
   Host Name . . . . . . . . . . . . : Mike-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet 
   Physical Address. . . . . . . . . : 00-17-31-DF-26-54
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1071:91ea:490f:9415%19(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.197(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, August 03, 2011 3:56:33 PM
   Lease Expires . . . . . . . . . . : Thursday, August 04, 2011 3:56:32 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 318773041
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-74-8F-17-00-17-31-DF-26-54
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{93DEBFD2-004C-4BD7-BE0A-3C8FFA4D0AEE}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24e1:38d2:3f57:ff3a(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::24e1:38d2:3f57:ff3a%11(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=88ms TTL=53
Reply from 72.30.2.43: bytes=32 time=84ms TTL=53
Reply from 72.30.2.43: bytes=32 time=84ms TTL=53
Reply from 72.30.2.43: bytes=32 time=84ms TTL=53
Ping statistics for 72.30.2.43:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 84ms, Maximum = 88ms, Average = 85ms
EDIT: So i disabled this laptops wireless card, connected it by wire direct to the router and it still works. So its not an issue where the wireless works but wired does not.
My System SpecsSystem Spec
03 Aug 2011   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for the output. You have a similar issue here where I am also subscribed and helped the OP.
Network Connection Issue.
Pls follow my recommendations in Post #6 for now, if it didn't help at all pls see Post# 10, then Post# 13.

Another update of your progress will be nice.
My System SpecsSystem Spec
04 Aug 2011   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by 2xg View Post
Thanks for the output. You have a similar issue here where I am also subscribed and helped the OP.
Network Connection Issue.
Pls follow my recommendations in Post #6 for now, if it didn't help at all pls see Post# 10, then Post# 13.

Another update of your progress will be nice.
Thanks for the help.

So i booted into safe mode with networking support and still could not browse the internet.

Same thing with trying a different user account

I've already tried reinstalling the drivers for the nic


I tried to reset the TCP/IP stack as well as the winsock corruption command

Neither have fixed the issue. I have never had any antivirus software on the machine other than MSE
My System SpecsSystem Spec
04 Aug 2011   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

I do not see the Wireless ipconfig /all. Can you pls. attach the file this time?
Click on Start => in run or search box type cmd, choose run as Admin and press enter. Open up a command prompt then Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.
My System SpecsSystem Spec
04 Aug 2011   #9

Windows 7 Ultimate x64
 
 

Well the wireless is a completely separate machine, that also works on wired.

Anyways, here it is:

Code:
Windows IP Configuration
   Host Name . . . . . . . . . . . . : eren-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 1C-65-9D-63-D9-36
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 1C-65-9D-63-D9-36
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c858:5236:8d5e:89f2%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.154(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : August-04-11 12:03:09 PM
   Lease Expires . . . . . . . . . . : August-05-11 4:44:31 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 320628125
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-1B-A1-E8-60-EB-69-70-86-97
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 60-EB-69-70-86-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{A573BD6A-7709-4E47-B64F-1CDB8F238E3C}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{33591C91-55CB-47A6-81BF-14C679AC0855}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:c5a:3f49:e709:fb49(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::c5a:3f49:e709:fb49%14(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{3E05A812-FA68-45C0-B49E-85BC03D1AA76}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
My System SpecsSystem Spec
04 Aug 2011   #10
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Just to verify....2 of your own computers (wired and wireless) in your home network will not connect to the router. Your friend's laptop is connecting to your network. All correct?
Both wired and wireless ipconfig /all are showing good connection to the router, something must be blocking.

From your friend's laptop, can pls. try accessing the router's page, please click here http://192.168.0.1, are you able to access it? If yes, see if there's any MAC filtering setup, remove it if found.
My System SpecsSystem Spec
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 Can ping but not browse-iPhone browses good




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