I've been trying to get this working for quite some time but to no avail and 'googling' doesnt seem to lead me in the right direction.
In the past, when client workstations were running Windows XP Pro, we could use Terminal Services Manager and take remote control over the user logged into the workstations. This obviously made technical support and troubleshooting a smooth experience for both the helpdesk and the user.
Now that client workstations are upgrading over time to Windows 7 Enterprise (both x64 and x86), I cannot get remote control to work. When I open Terminal Services Manager on a Server 2008 box or Remote Desktop Services Manager on a Server 2008 R2 box and right-click, choose 'connect to Computer' and enter the IP or name of a workstation to connect to, I get 'Access is Denied'.
Every service I can think of on the client is running - remote registry, rpc, remote desktop is allowed, i can remote desktop into the machine (mstsc), no permission issues, etc. The firewall is turned off, etc. but I never get anything other than 'Access is denied'. Neither machine is running multiple monitors, both are updated as much as they can be.
Is there anyone doing this with Windows 7 workstations? There doesnt seem to be a slick alternative to this built in functionality - vnc is not close, logmein rescue is just an added cost, etc. Any guidance would be appreciated. Thanks,