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Windows 7: My network adapter can't seem to be used

10 Aug 2011   #1

Windows 7 Ultimate 64bit.
My network adapter can't seem to be used

I've just installed Windows 7 onto my laptop (on a new hdd) and I can't seem to connect or even see my wireless network using my built-in wireless network card.

I have used this same laptop to connect to networks with no problem before.
My wireless network has not been changed since I connected to it successfully before. (on my other HDD)
I am able to use the wireless network on other Windows 7 PCs and laptops in my house.

I've been using a usb dongle as my wifi card, but it's very unreliable.
I've tried using windows update to find updated drivers, I've ran it a few times now both with using my usb netgear dongle & a wired connection (I borrowed the cable, I cannot use it permanently).
I've tried uninstalling/deleting the device hoping it would reinstall properly but nothing's changed at all.
Tried disabling/reabling.
I've checked the Device Manager to see if it had the exclamation mark on it but it doesn't. (Although there seems to be another unknown device which I don't know what would be.)

I was thinking maybe something physical is loose since I took apart my laptop the other day to remove the broken screen. I didn't know what I was doing and I opened it up a bit more that I needed to. I don't think anything got disconnected since I only opened the main big section inside maybe an inch.
My laptop seems to recognise the network card as being there just fine though so I don't think it's damaged or disconnected.

Any help would be very much appreciated as I've just fixed up my laptop and this is the last thing I need for it to be up and running fully.

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My network adapter can't seem to be used-isfsoj.png  
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My System SpecsSystem Spec

10 Aug 2011   #2
Microsoft MVP

Win7 & Win8 64bit

Welcome to SF,

Is there a physical switch to turn the wireless on/off? Have you tried the combination FN+F2 or F8 or F9 keys?

Is WLAN Auto config Service enabled? Type services.msc press enter and locate this Service.

Click on Start => in run or search box type cmd, press enter. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.
My System SpecsSystem Spec
11 Aug 2011   #3


You have setup your wireless security haven't you? at the bottom of the screen in the system tray, do you see the wireless signall strength icon and does it have a red "X" through it or a yellow circle? If it has either, try right clicking on it and opt to troubleshoot the connection.
My System SpecsSystem Spec


 My network adapter can't seem to be used

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