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Windows 7: Cannot enable network adaptor on HP dm1-3100sa

23 Aug 2011   #1
4026

Windows 7 Home Premium 32-bit
 
 
Cannot enable network adaptor on HP dm1-3100sa

I have an HP Pavilion DM1-3100sa laptop. AFAIK, it's pretty much the British/European version of the American DM1z, and is more or less identical.

I installed a pair of VPN clients on it: Hamachi and Watchguard Mobile VPN 10.10. I noticed that the wireless connection started to behave erratically (dropping in and out, refusing to connect), so I uninstalled them both. This made both my network adaptors (wired and wireless) refuse to work at all any more.

In an attempt to get them going again, I opened up device manager, turned on "Show hidden devices" and just uninstalled everything under the Network Adaptors tab and rebooted, on the grounds that Windows would be smart enough to just re-detect and re-install the drivers again.

And it worked! Mostly. Both devices now appear in device manager (and report that they are "working properly"). The wired connection works fine (I'm posting this over it). The wireless connection, however, appears "disabled" in Network Connections, and trying to "enable" it does nothing.

"Diagnose this connection" tells me that there "might be a problem with the driver", specifically that "Windows couldn't automatically bind the IP protocol stack to the network adapter".

The laptop has a keyboard button to turn the wireless adaptor on and off to save battery. That appears to work fine: the LED on the key flicks between white (on) and orange (off) when I press it. There's no obvious effect on the network adaptor in Windows, however.

I've tried installing the drivers for the adaptor (a Ralink RT5390) from HP's site, and I've tried forcibly changing the drivers to the Windows generic wireless adaptor ones. Neither had any effect.

I've tried hunting through the BIOS options to see if there's an option in there to enable/disable the WiFi adaptor (I can't see one), and I've tried updating my BIOS to the newer version on the HP website (also no effect).

Often, in forum threads with similar problems it turns out to have been the fault of AV software or a firewall. I'm not using Kapersky, Norton, ZoneAlarm, AVG, etc. (the laptop shipped with a trial version of Norton installed, but I uninstalled that as soon as it arrived, with no ill effects). I do have MSE installed, and I am using Windows Firewall, but neither of those has been flagged as a problem in forum threads before... Should I try uninstalling / disabling them anyway?

I've more or less run out of ideas, now, and most forum threads I can find suggest one or more of the above. Does anyone have any ideas for anything else I could try?

Some info:

ipconfig /all reports:
Code:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : Zarniwoop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 68-B5-99-E2-A4-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1569:7f57:307e:5589%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 23 August 2011 19:17:48
   Lease Expires . . . . . . . . . . : 23 August 2011 20:47:50
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 292074905
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-22-2B-61-68-B5-99-E2-A4-48
   DNS Servers . . . . . . . . . . . : 194.168.4.100
                                       194.168.8.100
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{2089BBA3-B632-43D3-8BAB-A2E7753A3961}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1896:1c33:3f57:fff4(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1896:1c33:3f57:fff4%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
And below I've attached a screenshot of my device manager's network adaptor section with "show hidden devices" turned on.




Attached Images
Cannot enable network adaptor on HP dm1-3100sa-device_manager.png 
My System SpecsSystem Spec
.
23 Aug 2011   #2
seth500

Windows 7 Ultimate x64
 
 

open an elevated command prompt by navigating to start - accessories - right click on command prompt and run it as administrator and type in "netsh winsock reset catalog" then "netsh int ip reset reset.log" without quotes and reboot the computer. Hopefully this will fix the issue.
My System SpecsSystem Spec
23 Aug 2011   #3
4026

Windows 7 Home Premium 32-bit
 
 

Thanks for the suggestion. Unfortunately, despite it looking like it executed successfully, it doesn't seem to have solved the issue.

Result looked like:
Code:
C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Windows\system32>netsh int ip reset reset.log
Reseting Interface, OK!
Restart the computer to complete this action.
Any other ideas?
My System SpecsSystem Spec
.

23 Aug 2011   #4
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

I would see if any services from the uninstalled VPNs are still starting up. Maybe they're locking things up. Also check the start up group in MSCONFIG.
My System SpecsSystem Spec
23 Aug 2011   #5
jeepmann4x4

Windows 7 Ultimate 64bit
 
 

If the subject is not resolved by confirming that Security does not chunk the Network traffic. So you just try this.
  1. First you have to type Cmd in the Start Search text box.
  2. And after this you have to push Ctrl+Shift+Enter keyboard shortcut to execute a cmd as an Administrator. Allow elevation.
  3. Type netsh winsock reset in the cmd , and then press the Enter key.
  4. Does the similar procedure for refreshing the TCP/Ip presently put back the typed command along with.
  5. netsh interface ipv4 reset
  6. netsh interface ipv6 reset
  7. Restart your Computer.
My System SpecsSystem Spec
24 Aug 2011   #6
4026

Windows 7 Home Premium 32-bit
 
 

Ookay, I've got it going again. The commands suggested by jeepman didn't fix the issue when I just entered them and rebooted, and I couldn't see any obvious startup items or services in MSCONFIG that were linked to the VPNs. BUT that got me thinking about the registry and all the rubbish watchguard might have left in there. I cleared that out, then ran all the commands again and then deleted my wireless adaptor from device manager again, and rebooted. And now it works. God only knows why.

Anyway, here's my specific solution for anyone else having similar problems to mine (my comiserations if you are):
  1. Fire up regedit as administrator.
  2. Hit ctrl+F and search for "watchguard".
  3. Delete any values that you find. I found some entries in keys ('folders') that looked like they were entirely dedicated to watchguard; in those cases I just deleted the entire key.
  4. Open a command prompt as administrator.
  5. Run the following commands:
    • netsh winsock reset
    • netsh interface ipv4 reset
    • netsh interface ipv6 reset
    • netsh winsock reset catalog
    • netsh int ip reset reset.log
  6. Open up device manager.
  7. Find your wireless adaptor under "Network adaptors", right-click it and select "uninstall" (If it gives you the option, don't delete the drivers).
  8. Reboot.
And hopefully, that fixes it.

Thanks a lot for your help, guys.
My System SpecsSystem Spec
24 Aug 2011   #7
jeepmann4x4

Windows 7 Ultimate 64bit
 
 

Good work glad you got it going again! Dont forget to mark as solved
My System SpecsSystem Spec
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