New
#1
Wireless/3G connects, but no internet.
Hello everyone,
A coworkers mother recently came to me with her son's (coworkers brother) laptop saying it wont connect to the internet. She said it started happening when he installed drivers for his printer. He uses a Virgin Mobile 3g broadband usb adapter for internet, and for the life of me I can't figure out whats wrong. It connects (and gets to the virgin mobile account website) but any other website doesn't go through. Both wireless card and 3g card do this.
Here is the IP config:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\casanova>IPCONFIG /ALL
Windows IP Configuration
Host Name . . . . . . . . . . . . : casanova-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corporate.com
PPP adapter 3G Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3G Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.197.40.138(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 68.28.50.91
68.28.58.92
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 70-F1-A1-4F-CF-85
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : corporate.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-2D-BE-83-D9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c992:fca8:d27c:483d%11(Preferred)
IPv4 Address. . . . . . . . . . . : 10.17.24.223(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 24, 2011 10:48:51 AM
Lease Expires . . . . . . . . . . : Thursday, September 01, 2011 10:51:03 AM
Default Gateway . . . . . . . . . : 10.17.24.1
DHCP Server . . . . . . . . . . . : 10.2.8.165
DHCPv6 IAID . . . . . . . . . . . : 234890797
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-71-B8-58-00-26-2D-BE-83-D9
DNS Servers . . . . . . . . . . . : 10.2.8.69
10.10.0.30
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{6F751592-577E-4EF0-B39E-79EB4F1F564F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{EC300827-EB9D-4A66-8C72-410856419FBB}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.corporate.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : corporate.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Also laptop (CQ60-615DX Windows 7 Ult 64bit) did not have an anti-virus when I got it (said he used webroot for a while but got rid of it a few months back)
Any help is appreciated!