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Windows 7: PPPoe connection keeps dropping perodically

09 Sep 2011   #1

windows 7
 
 
PPPoe connection keeps dropping perodically

Hello guys.My internet connection keeps dropping periodically.I get the below dialog box and on clicking 'redial' it connects again but again i get the same dialog box in 10-15 minutes.I use windows 7.Tbh i have 0 knowledge of all this LAN related things so i am attaching screenshots of various details of my PC.Please let me know if you need any more details.







[Here on right clicking 'Local Are connection 2'->properties->configure->Advanced Tab the setting there are:
Flow control - Disabled
InterruptModeration - Enabled
Network address - Not present
Receive Buffers - 160
Speed and Duplex settings-Auto negotiation
Transmit buffers-160 ]





Thanks in advance.


My System SpecsSystem Spec
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09 Sep 2011   #2

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Sounds like you may need to change a PPoe setting (keep alive) in your router... What router make and model do you have?
My System SpecsSystem Spec
09 Sep 2011   #3

windows 7
 
 

hey sorry i am a complete beginner to these things....does router=LAN card???Actually my inbuilt lan card on my motherboard got damaged and so i bought a new one.The name of lan card is 'D-Link DFE-520TX PCI Fast Ethernet Adapter'.
My System SpecsSystem Spec
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09 Sep 2011   #4

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Actually the LAN card as you referred to it is known as a NIC (Network Interface Card). It is then plugged into somthing that looks like a "box with lights". This box with lights may also have an antenna.

Since you are saying PPPoe, that something is most likely either a DSL router and/or modem. If you have more than 1 PC in your home and all can get Internet (wired or wirelessly), then it is probably a router or a combination router/modem. Lets start with solving a few questions:
  • Are there any identifiying names and model numbers on this "box"?
  • Do you in fact have DSL or ADSL Internet service?
  • Who is your provider?
  • It appears this is a new att worldnet connection, and that you used to have zonenet... is that the case? You recently switched?
With some of these questions answered, we may be able to assist you with more specific instructions.

I also noticed in the screenshot of your connections that it shows unidentified network, and you have 2 PPPOe miniports shown... delete the old one, or uninstall its software (zonenet).
My System SpecsSystem Spec
09 Sep 2011   #5

windows 7
 
 

Quote   Quote: Originally Posted by Darryl Licht View Post
Actually the LAN card as you referred to it is known as a NIC (Network Interface Card). It is then plugged into somthing that looks like a "box with lights". This box with lights may also have an antenna.

Since you are saying PPPoe, that something is most likely either a DSL router and/or modem. If you have more than 1 PC in your home and all can get Internet (wired or wirelessly), then it is probably a router or a combination router/modem. Lets start with solving a few questions:
  • Are there any identifiying names and model numbers on this "box"?
  • Do you in fact have DSL or ADSL Internet service?
  • Who is your provider?
  • It appears this is a new att worldnet connection, and that you used to have zonenet... is that the case? You recently switched?
With some of these questions answered, we may be able to assist you with more specific instructions.

I also noticed in the screenshot of your connections that it shows unidentified network, and you have 2 PPPOe miniports shown... delete the old one, or uninstall its software (zonenet).
thank you for your reply Darryl.
My connection doesnt need any box.There is just a wire that i connect to my LAN card and that wire, i think is connected to some switch(a few buildings away) and tbh i dont even know the function of that switch.
There is only 1 PC at my home.
And regarding the 2 miniports,when i connect 'worldnet' its for the internet and 'zonenet' is for 'DC++'.
Also i dont know if my connection is DSL or ADSl.i googled it but still couldnt understand.I have a 512 kbps connection.
My System SpecsSystem Spec
09 Sep 2011   #6

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Whoever owns that "switch" or whatever it is probably just needs to reset it! Or you have a bad/dying cable... Contact them and let us know...

Also, a few other things that come to mind and may help...is this overhead building to building wiring, or underground? If exposed, rodents love to chew on the outer PVC of network cabling! Also, is your connection pirated, or otherwise "borrowed" from a neighbor?
My System SpecsSystem Spec
10 Sep 2011   #7

windows 7
 
 

that you darryl.I contacted my provider and told him to fix a switch on my building itself.It is an overhead building to building connection and no its not pirated or shared with anyone else.
My System SpecsSystem Spec
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