Obtaining a network name but no Internet access


  1. Piper24
    Posts : 2
    Windows 7 Ultimate 64bit
       New #1

    Obtaining a network name but no Internet access


    Hi Everyone,

    I have a bit of an issue with a Acer Aspire I currently have.

    I' am able to connect to the modem to obtain the network name but I have no internet connectivity.

    I' am confident that this is a DNS issue as I' am able to Ping google's IP address and get a response but not google.com.

    I have tried the following


    • Uninstalling and reinstalling the NIC driver
    • Flushing the DNS
    • Checking the HOST file
    • Uninstalling and reinstalling the IPv4 stack
    • Disabling IPv6
    • Uninstalling Anitvirus programs
    • Booting into Safe Mode with Networking
    • Checked services to ensure all services requiring Internet connectivity were running.
    • Not connected to a Domain and any Proxy settings are set to automatic.

    I can boot into Mini XP and successfully connect to the internet without any issues ruling out Hardware.
    I get a IP and Default gateway address if I perform a IPConfig /all.

    I have other devices connected to the same modem with full connectivity as well.


    I' am unable to do a system restore due to no Restore points available.


    If anyone has anymore Ideas I would love to hear them.


    Thanks in advance.
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  3. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       New #2

    Welcome to Seven Forums,

    Can you please provide an ipconfig/all output for review? The guide to run the command can be found here.
      My Computer
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  4. Piper24
    Posts : 2
    Windows 7 Ultimate 64bit
    Thread Starter
       New #3

    Please see attached my IPCONFIG output.

    I have performed a PING test and I' am able to ping my modem.
    Attached Thumbnails Attached Thumbnails Obtaining a network name but no Internet access-capture.png  
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