Windows 7 - Unidentified Network (No Internet Access) Windows 7 Home Premium

Hi All

I was wondering if anyone could help me with an issue I'm having with my Windows 7 HP laptop. I've recently moved into student accommodation which requires us to register for the Internet (Studentcom), and when running on Windows 7 my laptop (HP G62-107SA) cannot find the internet connection.

I've tried a number of things to remedy this - disabling Avast Shields, running a Norton Removal Tool (Norton was pre-installed when I first got it but I installed Avast instead as I've never had any problems with it), disabling Windows Firewall as well as the netsh winsock reset command (and a few others - I've been trying since Saturday to no avail so it's no wonder I can't remember some of them!)

This problem isn't just confined to my laptop or my room either - my flatmate in the room upstairs has the same issue - the only way the two of us can get on the internet is by using an Ubuntu 10.10 disc, which is okay but we'd rather prefer to use Windows than have to keep booting up using a CD.

Also, the internet connection occasionally shows as connected (the little icon at the bottom comes up with 'Unidentified Network - Internet Access' generally about 10 minutes or so after we connect, but when we try to use Google Chrome or Internet Explorer to access the internet, we just get error messages (specifically Error 105 in Chrome).

Just to add - this is the second year I've stayed here, and I had no problems whatsoever with Keycom, our previous ISP here, and this is a wired internet connection.

Any help would be much appreciated!

Try resetting your network adapter by right clicking your wireless connection icon in the notification area and click troubleshooting. If That doesn't work, go into device manager and uninstall network adapter and reboot computer. If that doesn't work either then go to HP's website and look for the latest network adapter driver to download and install.

Hi Bassfisher

Thanks for your help, unfortunately those tips didn't work. I ran the troubleshooter on my connection after installing the new driver and it told me to wait at least 10 seconds before reconnecting the wire (which hasn't happened before when I've previously run the troubleshooter). All that comes up after that is the troubleshooter says that the Default Gateway is not available

I should add that my flatmate in the room upstairs has the same problem - he can get a connection using Ubuntu 10.10 but nothing using Windows 7 HP.

Any further help would be much appreciated

Hello MrB3050,

Can you please provide us with ipconfig /all output?
Click on Start => in run or search box type cmd, press enter. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.

Also, if you have Bonjour installed, disable the Service for now.

Have you tried booting up to Safe Mode with Networking? Restart your computer, Tap F8 then select this option. Are you able to connect?

Hi 2xg

I've attached the ipconfig data for you.

I did have iTunes installed at one point earlier in the year, but I deleted it - is there anywhere Bonjour 'hides' within the file system? I've looked for it before and I can't find it, so any help would be appreciated

I ran in Safe Mode with Networking, and that didn't connect either I'm afraid.

Download Revo Uninstaller Free to remove bonjour.

Also, see if this helps: Unidentified Networks - Set as Private or Public

I've used Revo Uninstaller which removed some iTunes files traces - no sign of any Bonjour files though.

I used the registry downloads - the connection is now recognised as a Work Network, instead of a public one, but it's still showing as an unidentified network and still doesn't connect to the internet - Error 105 still appears

Again, any further help would be appreciated

Make sure that DHCP is enabled both in your wired and wireless settings and 'Obtain DNS server address automatically' is also enabled.
http://answers.vt.edu/kb/entry/3345

Hi 2XG

Thanks for the help

I've tried that too, still no luck!

Do you have a spare patch network cable?

Currently what type of AV, Firewall or Security Software do you have installed?
If you still have Avast installed, use this Utility Tool to remove it. Do you still have Norton installed?