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Windows 7: Unable to connect to the modem with windows 7 x64


28 Sep 2011   #1

Windows 7 Ultimate x64
 
 
Unable to connect to the modem with windows 7 x64

Hey all,

Since today I can't connect to the modem with my desktop pc(windows 7 x64). I get APIPA as IP adress(169.254.*.*).

this is how my connection looks like. I got only modem & switch between my connection to the internet. edit: without the fileserver
Name:  72-adsl2-modem-diagram.jpg
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I've checked the following things with my other PC(=notebook windows 7 x86): modem, switch, cable and my network card and everything did work fine.
note: I did use the same cable as I was using for the desktop PC to be sure that the cableline was fine.

edit:I made the next tests with my desktop PC.
Name:  cabletest.png
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Name:  hwtest.png
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Then done the next ones without success:
  1. system restore(1 week)
  2. winsock fix
  3. reinstalling the networkcard
  4. giving static IP adress

My network card settings are the same for the both PC, set to automatically obtain IP address and DNS server addresses

ipconfig /all of my desktop pc.(not working)
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82578DC Gigabit Network Connecti
on
   Physical Address. . . . . . . . . : 70-71-BC-A8-20-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6c1e:8272:b8cb:7d94%22(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.125.148(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 175141308
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-DC-05-51-70-71-BC-A8-20-52

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{1CF22D94-5DCF-45C1-8853-0A4E9A6D6E08}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
ipconfig /all of my notebook pc.(working)
Code:
Microsoft Windows [versie 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle rechten voorbehouden.

ipconfig /all

Windows IP-configuratie

   Hostnaam  . . . . . . . . . . . . : PC
   Primair DNS-achtervoegsel . . . . :
   Knooppunttype . . . . . . . . . . : hybride
   IP-routering ingeschakeld . . . . : nee
   WINS-proxy ingeschakeld . . . . . : nee
   DNS-achtervoegselzoeklijst. . . . : telenet.be

Ethernet-adapter voor LAN-verbinding:

   Verbindingsspec. DNS-achtervoegsel: telenet.be
   Beschrijving. . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Ethernet-controller
   Fysiek adres. . . . . . . . . . . : 00-1A-80-18-5C-74
   DHCP ingeschakeld . . . . . . . . : ja
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2002:54c2:e306:b:29ed:5ff5:ba7e:600d(voorkeur)
   IPv6-adres. . . . . . . . . . . . : 2002:54c2:e369:b:29ed:5ff5:ba7e:600d(voorkeur)
   IPv6-adres in lokale site . . . . : fec0::b:29ed:5ff5:ba7e:600d%2(voorkeur)
   Tijdelijk IPv6-adres. . . . . . . : 2002:54c2:e306:b:29ee:eff9:48be:dc37(voorkeur)
   Tijdelijk IPv6-adres. . . . . . . : 2002:54c2:e369:b:29ee:eff9:48be:dc37(voorkeur)
   Link-local IPv6-adres . . . . . . : fe80::29ed:5ff5:ba7e:600d%11(voorkeur)
   IPv4-adres. . . . . . . . . . . . : 84.194.227.6(voorkeur)
   Subnetmasker. . . . . . . . . . . : 255.255.224.0
   Lease verkregen . . . . . . . . . : woensdag 28 september 2011 20:23:43
   Lease verlopen. . . . . . . . . . : woensdag 28 september 2011 21:23:43
   Standaardgateway. . . . . . . . . : 84.194.224.1
   DHCP-server . . . . . . . . . . . : 195.130.132.102
   DHCPv6 IAID . . . . . . . . . . . : 268442240
   DHCPv6-client DUID. . . . . . . . : 00-01-00-01-15-2E-2E-9E-00-1A-80-18-5C-74

   DNS-servers . . . . . . . . . . . : 195.130.131.131
                                       195.130.130.3
   NetBIOS via TCPIP . . . . . . . . : ingeschakeld

Draadloos LAN-adapter voor Draadloze netwerkverbinding:

   Mediumstatus. . . . . . . . . . . : medium ontkoppeld
   Verbindingsspec. DNS-achtervoegsel: telenet.be
   Beschrijving. . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
   Fysiek adres. . . . . . . . . . . : 00-13-E8-EE-1F-B9
   DHCP ingeschakeld . . . . . . . . : ja
   Autom. configuratie ingeschakeld  : ja

Tunnel-adapter voor LAN-verbinding* 2:

   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2001:0:5ef5:79fd:2cac:57f:ab3d:1cf9(voorkeur)
   Link-local IPv6-adres . . . . . . : fe80::2cac:57f:ab3d:1cf9%33(voorkeur)
   Standaardgateway. . . . . . . . . :
   NetBIOS via TCPIP . . . . . . . . : uitgeschakeld

Tunnel-adapter voor isatap.telenet.be:

   Mediumstatus. . . . . . . . . . . : medium ontkoppeld
   Verbindingsspec. DNS-achtervoegsel: telenet.be
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja

Tunnel-adapter voor 6TO4 Adapter:

   Verbindingsspec. DNS-achtervoegsel: telenet.be
   Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2002:54c2:e306::54c2:e306(voorkeur)
   IPv6-adres. . . . . . . . . . . . : 2002:54c2:e369::54c2:e369(voorkeur)
   Standaardgateway. . . . . . . . . : 2002:c058:6301::c058:6301
   DNS-servers . . . . . . . . . . . : 195.130.131.131
                                       195.130.130.3
   NetBIOS via TCPIP . . . . . . . . : uitgeschakeld





Attached Files
File Type: txt workingpc.txt (3.9 KB, 8 views)
File Type: txt my pc.txt (2.0 KB, 8 views)
My System SpecsSystem Spec
.

28 Sep 2011   #2

MS Windows 7 Ultimate 64-bit SP1
 
 

Your desktop IP configuration is
IP: 169.254.125.148
Subnet Mask: 255.255.0.0
Default Gateway: none

Your notebook's IP configuration is
IP: 84.194.227.6
Subnet mask: 255.255.254.0
Default Gateway: 84.194.224.1
DHCP server: 195.130.132.102

You have not given the IPCONFIG/ALL of your file server which could be your Gateway, DHCP server and DNS server.

Your notebook is getting the IP configuration from the wireless Access Point which is fine. These values may not be applicable to your desktop as it is directly connected to the switch.

If your file server is configured as DHCP server, and your desktop's IP configuration is set to automatically obtain IP address and DNS server addresses, then your desktop will get these values from your server.

Otherwise you have to manually set the values for IP address, Default Gateway, DNS server to get internet on your desktop.

As I can see the default gateway entry for the desktop is empty.

So please open the network adapter's properties on your desktop and check the above values.

If they are set manually you have to obtain the default gateway IP and DNS server IP from your fileserver and enter in the network card IP configuration.

Or you can make the IP configuration to get these values automatically from DHCP server on your LAN.

If you have a system admin check these with him. He should be able to help you out.
My System SpecsSystem Spec
28 Sep 2011   #3

Windows 7 Ultimate x64
 
 

Well first of all I'm sorry about the bad picture, I don't have a fileserver at all. I just used some pic on internet to show my networkconfiguration. Tho all the other things are right.

About the notebook IPCONFIG /ALL. I did took the screen when I had cable connection and not wireless. As you can see

Code:
Draadloos LAN-adapter voor Draadloze netwerkverbinding:(means wireless connection)

   Mediumstatus. . . . . . . . . . . : medium ontkoppeld(means disconnected)

About entering manually. I've done this before with the right DNS, gateway, subnetmask & IP. But it did not work.
My System SpecsSystem Spec
.


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 Unable to connect to the modem with windows 7 x64




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