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Windows 7: Computer not visible on network


06 Oct 2011   #1

windows 7 32
 
 
Computer not visible on network

We have two computers one desktop windows 7 64bit LAN connection to router. One laptop windows 7 32bit, wireless connection to router. Both can access the internet, desktop can see both computers on network map and on < Computer Network> link. Laptop can see desktop on network map, but not on < Computer Network > link so cannot access desktop. Desktop can ping laptop, Laptop get timeout when tries to ping Desktop. Have tried network trouble shooting, but either get cannot find problem or firewall problem. We have Norton 360 on both machines, we have switched all firewalls off and still the network is not working. This network has been working.. I do hope that you can understand this. Any suggestions would be appreciated


My System SpecsSystem Spec
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06 Oct 2011   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi fenfolk,

Failure to ping usually is a Firewall blocking. Usually you can completely Disable all Norton Services running (click on Start and type Services) or try to uninstall it completely might help then reinstall after you have resolve the issue.
My System SpecsSystem Spec
07 Oct 2011   #3

windows 7 32
 
 

Thank you will try that
My System SpecsSystem Spec
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07 Oct 2011   #4

windows 7 32
 
 

You are a star - we are definately closer. Uninstalled Norton and could access the desktop from the laptop, brill. Naot all folders that are set to share are accible and homegroup not right but definately progress. Thank you will try to sort out the access problems before we put Norton back. Thank you so much
My System SpecsSystem Spec
07 Oct 2011   #5
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

You're very Welcome! Glad to help out.
Quote   Quote: Originally Posted by fenfolk View Post
You are a star - we are definately closer. Uninstalled Norton and could access the desktop from the laptop, brill. Naot all folders that are set to share are accible and homegroup not right but definately progress. Thank you will try to sort out the access problems before we put Norton back. Thank you so much
My System SpecsSystem Spec
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 Computer not visible on network




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