Windows 7: Router possible reason for many, many BSODS?

DennisS · 12 Oct 2011

Hi y'all.
I am experiencing a lot of blue screens a day.
I've updated all drivers without success.
But it only crashes when I'm connected to the internet
we've had very much issues with this router in the past,
but we're getting fiber internet soon.

But is it even possible, a (not properly working) router to be the cause of BSods? It happens to my dad's Windows 7 laptop sometimes, too. (even at the same time, once)
I didn't experience such problems with my previous computer, but that was Win-XP.

zigzag3143 · 12 Oct 2011

Quote: Originally Posted by DennisS

Hi y'all.
I am experiencing a lot of blue screens a day.
I've updated all drivers without success.
But it only crashes when I'm connected to the internet
we've had very much issues with this router in the past,
but we're getting fiber internet soon.

But is it even possible, a (not properly working) router to be the cause of BSods? It happens to my dad's Windows 7 laptop sometimes, too. (even at the same time, once)
I didn't experience such problems with my previous computer, but that was Win-XP.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and which one was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

DennisS · 12 Oct 2011

Quote: Originally Posted by zigzag3143

Quote: Originally Posted by DennisS

Hi y'all.
I am experiencing a lot of blue screens a day.
I've updated all drivers without success.
But it only crashes when I'm connected to the internet
we've had very much issues with this router in the past,
but we're getting fiber internet soon.

But is it even possible, a (not properly working) router to be the cause of BSods? It happens to my dad's Windows 7 laptop sometimes, too. (even at the same time, once)
I didn't experience such problems with my previous computer, but that was Win-XP.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and which one was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Here you go

DennisS · 12 Oct 2011

things you should know:

i have the best drivers for my internet and gfx except some 'gigabit lan' driver
my computer NEVER crashes unless its connected to my wireless router
when its connected, it crashes regularly
i ran memtest86, 7 passes, no errors
i ran SFC, morethan 10 times, no errors found each time

DennisS · 13 Oct 2011

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880033F63A8
BCP3: FFFFF880033F5C00
BCP4: FFFFF80002EC3246
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

so is this possibly caused by my router because i need to know, we're getting a new router in 2 weeks thank god..

zigzag3143 · 14 Oct 2011

Quote: Originally Posted by DennisS

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880033F63A8
BCP3: FFFFF880033F5C00
BCP4: FFFFF80002EC3246
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

so is this possibly caused by my router because i need to know, we're getting a new router in 2 weeks thank god..

One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.
Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.
Resolution

1-A- CHKDSK /R /F:

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.

B- Elevated Command Prompt:

Go to Start and type in "cmd.exe" (without the quotes)

At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

C-CHKDSK LogFile:

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

Expand the Windows logs heading, then select the Application log file entry.

Double click on the Source column header.

Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).

Copy/paste the results into your next post.

2-Memtest.
1
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+

3-Driver verifier

Quote:

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable

DennisS · 14 Oct 2011

I still need to ask you this:
are these errors POSSIBLY caused by my router?

example
internet stops working for everyone in the house.
I blue screen after.
I only blue screen with network on.
it's due to the internet.. nothing else, it won't crash without internet man.

And i've already ran memtest(with 7 passes) and chkdsk(took like 10hrs till all sectors were scanned). No errors whatsoever. It's a brand new pc..

I can try driver verifier for you if you'd like. But please try to answer my main question.

aem · 14 Oct 2011

In my oppinion NO if you are connected wirelessly. If you are connecting directly than there's a chance but you will need to confirm with with multiple machines and with different cabled.

You get BSOD only when connecting to internet, is that as soon as you open IE or as soon as you go out to websites?

DennisS · 14 Oct 2011

Quote: Originally Posted by aem

In my oppinion NO if you are connected wirelessly. If you are connecting directly than there's a chance abou will will need to confirm with with multiple machines and with different cabled.

You get BSOD only when connecting to internet, is that as soon as you open IE or as soon as you go out to websites?

No, random while doing stuff. It happens randomly. Yes, im wireless, and yes it only happens when i'm connected to the internet/specifically to my router.
I will do verifier tomorrow and post some dumps here if I can get it to work (safe mode wouldnt boot a while ago, but seems fine now)

aem · 14 Oct 2011

Wow data packets from the web causes your machine to BSOD. Usually hardware and drivers are the major causes. software too but you said only when it you actually surf the net.

What does the event logs say?

Windows 7: Router possible reason for many, many BSODS?

Router possible reason for many, many BSODS? problems?