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Windows 7: no ethernet controller, no internet connection

05 Aug 2009   #1

windows 7
 
 
no ethernet controller, no internet connection

HI, to start off, I have had windows 7 7100 on my computer for a while (internet was working), but then decided to have windows 7 7600 x64 now. But when i installed that and tried to activate it, I just get stuck at the "verifying pool data" screen. So I went and installed windows 7 7600 x32 but now the problem is I have no internet connection. It tells me I have no connection, so I go into device manager and in others the ethernet controller wasnt installed for some reason. My wireless works but my ethernet port doesnt work. I have tried to find everything I can but nothing works. Can someone help me please. I am running windows 7 x32 now, and I have a custom built pc. Motherboard: Biostar TA690G AM2 CPU: ADM Athlon 64 x2 dual core and the ethernet controller is onboard: realtek 8111B(PCI-E).

My System SpecsSystem Spec
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05 Aug 2009   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Ghettoeffect, and welcome to Seven Forums.

Have you already installed the latest 7.003 Windows 7 driver version below for your Realtek network adapter?

Realtek

Hope this helps,
Shawn
My System SpecsSystem Spec
05 Aug 2009   #3

windows 7
 
 

Thanks for the link, I have just tried to install it but a window pops up saying "The Realtek Network Controller was not found. IF Deep Sleep Mode is enabled Please Plug the Cable" I dont know what that means or how to get out of Deep Sleep Mode. any suggestions? Thanks for the reply

and the ethernet controller is still unknown in the device manager
My System SpecsSystem Spec
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05 Aug 2009   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

I'm not sure what that is suppose to be either.

You might see if uninstalling the device in Device Manager to see if it may detect it, or if you can install the driver, properly afterwards.

If you still cannot install the driver, then see if you can use the method below and select the driver from the downloaded folder at C:\Users\(user-name)\Desktop\Install_Win7_7003_0720\Install_Win7_7003_0720\Windows 7\64\netrtx64.inf.

Device Manager - Install Driver - Vista Forums
My System SpecsSystem Spec
05 Aug 2009   #5

Windows 8.1 Pro RTM x64
 
 

Your motherboard BIOSTAR :: A690G-M2 :: Specification actually has a Marvell network adapter.
Quote   Quote: Originally Posted by BioStar
1 x Marrvell 88E8056 - 10/100/1000 Controller
The drivers are available here.
32-bit Marvell: Download Drivers
64-bit Marvell: Download Drivers

Just to confuse things, this is for the AM2 version of the board. The AM2+ version has a Realtek network adapter.

Have a look on the motherboard, in between the NorthBridge heatsink and the PCI Express slot. The model designation is written there. What does it say? It should say one of the following:

A690G-M2 Board version AM2
A690G M2+ Board version AM2+

For the AM2 version, see above for the drivers. The following is for if you have the AM2+ version.

BIOSTAR :: A690G M2+ :: Specification
Quote   Quote: Originally Posted by BioStar
Realtek RTL8101E - 10/100 Controller
You can find these drivers here. Windows 7 Driver 7.003 2009/7/21 347k
Realtek
My System SpecsSystem Spec
05 Aug 2009   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Nice catch Dwarf. That would make sense now.
My System SpecsSystem Spec
05 Aug 2009   #7

Windows 8.1 Pro RTM x64
 
 

The puzzling thing is why would BioStar do this on seemingly similar boards?
My System SpecsSystem Spec
05 Aug 2009   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

They must have got a better deal with them I guess, but it sure can confuse a lot people doing that with boards with very similar names.
My System SpecsSystem Spec
05 Aug 2009   #9

windows 7
 
 

Hi, Thanks dwarf for the info but I dont think it helped because when I looked at my motherboard it said TA690G AM2. Is there a difference with TA690 and just A690? becuase when I looked at the user manual for my motherboard it tells me the LAN is Realtek 8111B. And I have tried to uninstall the ethernet controller and installed the Realtek driver, the ethernet controller just says no driver was found for this device. I downloaded the Marvell driver also but dont know how to install it because there is no setup or .exe i can open up. How do I install that to try?
My System SpecsSystem Spec
05 Aug 2009   #10

Windows 8.1 Pro RTM x64
 
 

I see no reference on the BioStar website for a TA690G. All references are for A690G.

For the Marvell drivers, they come in .zip format. You will need to extract these. Having extracted these, open the folder. You will see a list of files. Depending on which version you have, amongst the files will be one of the following.

32-bit yk62x86.inf
64-bit yk62x64.inf

You need to right click on this file and select Install.


My System SpecsSystem Spec
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 no ethernet controller, no internet connection




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