Win7 Pro botched Storage Server Connector installation


  1. LarryRB
    Posts : 1
    Windows 7 Professional 64 bit
       New #1

    Win7 Pro botched Storage Server Connector installation


    I'm hoping this is the proper forum for this issue...

    I've got a Storage Server 2008 R2 Essentials setup that is functioning well except for one Win7 Pro 64bit client computer (the one shown in my system specs) --4 other computers connect to the server and are working fine.

    My problem: Something happened to one Win7 Pro client computer that messed up it's connector software and its not fully functioning and I'd like to uninstall it, reboot, then reinstall it--but I can't.

    The connector shows up under Programs & Features as "Windows Storage Server 2008 R2 Connector". However when I go to control panel and try to uninstall the connector on this client, I get a message pops up in a box titled "Windows Server Connector" that says:

    "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run..."

    And attempts to reinstall the connector tell me that the connector is already installed.

    So, I'm in a mode where I can't uninstall the connector in order to re-install, which is what I feel will fix the problem with this client PC.

    As mentioned above, the connector appears in the programs/features list but oddly, doesn't appear in a Revo Uninstaller list.

    Can someone tell me what I have to do to clear the existing installation so I can attempt a new installation of the connector? I'm thinking I probably need the Regedit entries affected by a connector install?

    Thanks in advance for your replies!
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  3. Dave Atkin
    Posts : 543
    Windows 7 Ultimate x64
       New #2

    Hello,

    Have you tried going into program files and then running the setup/un-installer from in there? (Run it as Administrator).

    Sometimes Programs have trouble un-installing from the control panel for whatever reason.



    Dave
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