Constant "Identifying..." and cannot connect to the internet


  1. Gamer611
    Posts : 3
    Windows 7 Home Premiun 32bit
       New #1

    Constant "Identifying..." and cannot connect to the internet


    I have had my laptop for two years, and I have never really had any problems with it. A couple days ago I turned off my computer and everything was fine (I had finally gotten rid of all the viruses on my laptop). Then the next morning, I couldn't connect to the internet. All the other computers in the house worked but mine. I checked to make sure it was connected to our family's network, and it was, but it kept saying it was "identifying". I tried restarting and reconnecting to the internet, but nothing changed. I ran a diagnostic and it said my 'gateway' wasn't working. I went online and googled the problem, but with few results. I found somewhere that this program called 'Bonjour' was the cause of the problem, and I disabled it, but it still stayed the same. I'm not sure what to do, and I know this problem has come up before with other people, but I am not a huge computer expert, and it was harder for me to understand. If someone could please help walk me through this to solve the problem, it would be greatly appreciated. I have a Toshiba 32-bit, in case you are wondering. Thanks in advance to those who reply.
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  3. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #2

    Hi Gamer611,
    Open Device Manager, right click Network adapter and uninstall (KEEP THE DRIVERS) repeat if any more wireless adapters are there.
    Reboot and reconnect in usual way.
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  4. Gamer611
    Posts : 3
    Windows 7 Home Premiun 32bit
    Thread Starter
       New #3

    I did everything as you said and it didn't work. Any more solutions I could try?
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  6. kegobeer
    Posts : 2,913
    Windows 7 Ultimate x64 SP1
       New #4

    Gamer611 said:
    (I had finally gotten rid of all the viruses on my laptop)
    That statement alone would make me re-install Windows.
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  7. Gamer611
    Posts : 3
    Windows 7 Home Premiun 32bit
    Thread Starter
       New #5

    kegobeer said:
    That statement alone would make me re-install Windows.
    Then I guess that is what I will try next...

    EDIT: I reset my computer back to factory settings and now it works like a charm! Thank you both for your help.
    Last edited by Gamer611; 27 Nov 2011 at 21:40.
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