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Windows 7: Can connect to wireless network but not internet

30 Nov 2011   #1

windows 7 home premium 64bit
 
 
Can connect to wireless network but not internet

I am able to connect to a wireless router/network with internet access as a guest user of the router. The guest user of the router is passworded. I have been using an older laptop running Vista and have had no problems. I just purchased a new Toshiba Satellite L755 with Windows 7 to replace the Vista machine. I am able to connect to the same router/network with the new laptop but it will not connect to the internet. I get Local Only With No Internet. I have set both machines side by side to compare settings and the Vista machine will connect completely but the Windows 7 will not. I also have never gotten any window pop up that allows me to enter the guest password as it did in Vista. Hope you can help. Thanks

My System SpecsSystem Spec
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30 Nov 2011   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

You might have to add the SSID (wireless network name) manually on the Win 7 computer.
How to manually connect to Wireless network not broadcasting SSID | Windows Reference

If that didn't help, please post an ipconfig /all output of the computer in question.
Click on Start => in run or search box type cmd, press enter. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.
My System SpecsSystem Spec
30 Nov 2011   #3

windows 7 home premium 64bit
 
 

Hello 2xg,

I have done the SSID thing several times before my post.

I also did what you suggested re: the ipconfig and I get 'Access Denied'. The file you want I cannot get.

Thanks
My System SpecsSystem Spec
.


30 Nov 2011   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Please try it again, do it in an elevated command. Click on the Start Menu search box area type cmd, right click on cmd see at the top, and click on Run as Administrator. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.
My System SpecsSystem Spec
30 Nov 2011   #5

windows 7 home premium 64bit
 
 

That worked. Here you go. Thanks


Attached Files
File Type: txt ipconfig.txt (2.5 KB, 352 views)
My System SpecsSystem Spec
30 Nov 2011   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Very good..here's the issue.
Quote:
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : D0-DF-9A-E8-38-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
From your Toshiba laptop, is there a switch on the side to activate the wireless? Have you tried the combination FN+F8 on your keyboard?
My System SpecsSystem Spec
30 Nov 2011   #7

windows 7 home premium 64bit
 
 

No, there are no external switches. The FN+F8 key is my quick and it is on. I am presently working with both machines at the same time and at the location where my problem exists. I'm using the Vista machine to communicate with you and I have the Windows 7 machine right beside.
My System SpecsSystem Spec
30 Nov 2011   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Next task is download the latest driver of the Realtek RTL8188CE from it's Site, then uninstall the Realtek driver from Device Manager. Locate Network Adapters, and find Realtek right click then choose uninstall then manually install the latest driver that you just downloaded.

Also, what type of Security or Firewall Software do you have?
My System SpecsSystem Spec
30 Nov 2011   #9

windows 7 home premium 64bit
 
 

Firewall protection came to mind and beside the Windows 7 firewall I have installed COMODO Firewall for remote untrusted connections. I have turned it off to try connecting but that hasn't helped either. Do you think COMODO has any part in this?
My System SpecsSystem Spec
30 Nov 2011   #10
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

There's one thing to find out if your Comodo is the culprit by removing it. The Windows Firewall does an excellent job protecting your computer too.
How to Remove Comodo Firewall | eHow.com
My System SpecsSystem Spec
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 Can connect to wireless network but not internet




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