Wireless keeps dropping out on new laptop. Please help!

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  1. Posts : 7
    Windows 7 Home Premium 64 bit
       #1

    Wireless keeps dropping out on new laptop. Please help!


    Ok, so I got a new laptop 3 days ago after my old laptop of 4-5 years finally decided to die. Now, with this laptop, ever since I've had it I keep having problems with the wireless losing connection to the internet.

    On my previous laptop this never used to happen and it was Windows vista. This laptop is Windows 7. I've uninstalled and reinstalled the network adapter, searched online for a new driver (used device manager to do this because I can't seem to find any drivers just using Google) and there was no newer driver available. I've checked the power options to make sure that it doesn't get disabled or w/e due to power saving. I've un-ticked the box in the power management tab in my network adapter's properties so that it doesn't get turned off to save power. I've also uninstalled Norton to see if that was causing the issue. None of these have done anything.

    The network adapter I have is an Atheros AR9485WB-EG. The drop outs usually happen when I speedtest, do Windows Updates or any kind of updating for that matter and when I try and torrent. If I move my laptop from where it currently is and put it in another room, the internet is fine. So I'm thinking it's the wireless card in my laptop. And as I said above, I never used to have any of these problems with my 4-5 year old Windows Vista laptop.

    Anyone help would be appreciated, thanks :)
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  2. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #2

    Welcome to Seven Forums,

    Are you using a wireless manager software to connect?

    Can you post a Xirrus snap shot from your computer? Install Xirrus Wi-Fi Inspector Tool, double click on the icon from your desktop and tap print screen on your keyboard, send it to your Paint save it as .bmp file and attach the file on your next pos.
    Wi-Fi Inspector | Xirrus

    Also, did you search the latest Atheros driver here?
    ATHEROS drivers for Microsoft Windows (Atheros?????)
    Last edited by 2xg; 18 Dec 2011 at 23:36.
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Yes I did search for a driver at that Czech site but had no luck. I've just recently found a more recent driver for my network adapter and it's now installed. I'll let you know how it goes. And regarding the question about am I using a wireless manager software to connect, I'm not sure lol :S. How do I tell? I know that the samsung control centre on my laptop has a wireless manager to connect but I don't use it, I just go to the connection icon on my taskbar and connect there.

    Here's the snapshot;



    If you want to know if the dns is the same as the gateway or anything along those lines, I can confirm that they are.
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  4. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Edit: Still losing connection
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  5. Posts : 3
    Windows 7 Home Premium 64bit
       #5

    I have the same wireless card and it is so frustrating! I can be sitting right next to the router and it will only have four out of 5 bars signal, whereas my brother's somewhat inferior laptop will have full signal.
    When I move further away from the router, things get worse. It will constantly disconnect and sometimes will tell me there are no wireless connections available, when my brother's laptop is right next to it, working fine! He has a Broadcom wireless card and it seems much better than this Atheros card i've got in this new Samsung laptop.
      My Computer


  6. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #6

    The Xirrus print screen doesn't look bad, I don't see any interference. It wouldn't hurt to change the Channel to 1 or 11. I would also try changing your Security from WPA to WPA2, it might help.

    You may also try changing the Wireless Mode from the Router. By default it's on Mixed, try changing it to an N or G.

    How far is your laptop from the wireless router?
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  7. Posts : 3
    Windows 7 Home Premium 64bit
       #7

    What should the DbM (signal) measure when i'm sitting right next to the router? Mine reads -57.
    I'm on 4 out of 5 bars on the signal icon. Is Atheros a good manufacture of wireless cards? I'm taking my laptop back when I get the chance to try to get this infuriating issue sorted.
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  8. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #8

    Look for any type of intereference like small appliances, cordless phones, stereo speakers. According from below your laptop works fine in another room, meaning no disconnection? Is this still true?
    If I move my laptop from where it currently is and put it in another room, the internet is fine.
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Sorry for the late reply guys, I've been busy. My laptop is about 15m away from my router. And how do I go about changing the wireless mode on my router?

    And yes, in another room (which is about 5m from the router) it works fine.
      My Computer


  10. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #10

    iTorrent said:
    Sorry for the late reply guys, I've been busy. My laptop is about 15m away from my router. And how do I go about changing the wireless mode on my router?

    And yes, in another room (which is about 5m from the router) it works fine.
    That seems to be a signal issue then. Changing the wireless mode may not help then.
    Please see my post here on how to remedy your issue:
    How do I extend my laptop's wifi Internet to my iPhone?
      My Computer


 
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