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Windows 7: Wireless keeps dropping out on new laptop. Please help!


18 Dec 2011   #1

Windows 7 Home Premium 64 bit
 
 
Wireless keeps dropping out on new laptop. Please help!

Ok, so I got a new laptop 3 days ago after my old laptop of 4-5 years finally decided to die. Now, with this laptop, ever since I've had it I keep having problems with the wireless losing connection to the internet.

On my previous laptop this never used to happen and it was Windows vista. This laptop is Windows 7. I've uninstalled and reinstalled the network adapter, searched online for a new driver (used device manager to do this because I can't seem to find any drivers just using Google) and there was no newer driver available. I've checked the power options to make sure that it doesn't get disabled or w/e due to power saving. I've un-ticked the box in the power management tab in my network adapter's properties so that it doesn't get turned off to save power. I've also uninstalled Norton to see if that was causing the issue. None of these have done anything.

The network adapter I have is an Atheros AR9485WB-EG. The drop outs usually happen when I speedtest, do Windows Updates or any kind of updating for that matter and when I try and torrent. If I move my laptop from where it currently is and put it in another room, the internet is fine. So I'm thinking it's the wireless card in my laptop. And as I said above, I never used to have any of these problems with my 4-5 year old Windows Vista laptop.

Anyone help would be appreciated, thanks

My System SpecsSystem Spec
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18 Dec 2011   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

Are you using a wireless manager software to connect?

Can you post a Xirrus snap shot from your computer? Install Xirrus Wi-Fi Inspector Tool, double click on the icon from your desktop and tap print screen on your keyboard, send it to your Paint save it as .bmp file and attach the file on your next pos.
Wi-Fi Inspector | Xirrus

Also, did you search the latest Atheros driver here?
ATHEROS drivers for Microsoft Windows (Atheros?????)
My System SpecsSystem Spec
18 Dec 2011   #3

Windows 7 Home Premium 64 bit
 
 

Yes I did search for a driver at that Czech site but had no luck. I've just recently found a more recent driver for my network adapter and it's now installed. I'll let you know how it goes. And regarding the question about am I using a wireless manager software to connect, I'm not sure lol :S. How do I tell? I know that the samsung control centre on my laptop has a wireless manager to connect but I don't use it, I just go to the connection icon on my taskbar and connect there.

Here's the snapshot;



If you want to know if the dns is the same as the gateway or anything along those lines, I can confirm that they are.
My System SpecsSystem Spec
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19 Dec 2011   #4

Windows 7 Home Premium 64 bit
 
 

Edit: Still losing connection
My System SpecsSystem Spec
19 Dec 2011   #5

Windows 7 Home Premium 64bit
 
 

I have the same wireless card and it is so frustrating! I can be sitting right next to the router and it will only have four out of 5 bars signal, whereas my brother's somewhat inferior laptop will have full signal.
When I move further away from the router, things get worse. It will constantly disconnect and sometimes will tell me there are no wireless connections available, when my brother's laptop is right next to it, working fine! He has a Broadcom wireless card and it seems much better than this Atheros card i've got in this new Samsung laptop.
My System SpecsSystem Spec
19 Dec 2011   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

The Xirrus print screen doesn't look bad, I don't see any interference. It wouldn't hurt to change the Channel to 1 or 11. I would also try changing your Security from WPA to WPA2, it might help.

You may also try changing the Wireless Mode from the Router. By default it's on Mixed, try changing it to an N or G.

How far is your laptop from the wireless router?
My System SpecsSystem Spec
19 Dec 2011   #7

Windows 7 Home Premium 64bit
 
 

What should the DbM (signal) measure when i'm sitting right next to the router? Mine reads -57.
I'm on 4 out of 5 bars on the signal icon. Is Atheros a good manufacture of wireless cards? I'm taking my laptop back when I get the chance to try to get this infuriating issue sorted.
My System SpecsSystem Spec
19 Dec 2011   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Look for any type of intereference like small appliances, cordless phones, stereo speakers. According from below your laptop works fine in another room, meaning no disconnection? Is this still true?
Quote:
If I move my laptop from where it currently is and put it in another room, the internet is fine.
My System SpecsSystem Spec
20 Dec 2011   #9

Windows 7 Home Premium 64 bit
 
 

Sorry for the late reply guys, I've been busy. My laptop is about 15m away from my router. And how do I go about changing the wireless mode on my router?

And yes, in another room (which is about 5m from the router) it works fine.
My System SpecsSystem Spec
20 Dec 2011   #10
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Quote   Quote: Originally Posted by iTorrent View Post
Sorry for the late reply guys, I've been busy. My laptop is about 15m away from my router. And how do I go about changing the wireless mode on my router?

And yes, in another room (which is about 5m from the router) it works fine.
That seems to be a signal issue then. Changing the wireless mode may not help then.
Please see my post here on how to remedy your issue:
http://www.sevenforums.com/network-s...ml#post1706875
My System SpecsSystem Spec
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 Wireless keeps dropping out on new laptop. Please help!




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